Is it free to enter? YES for kids!
Nominal charge for:
OAPs
NHS
Locals (SY Postcodes)
Refugees
Food Bank Users
Armed Forces
Blue Badge Holders
Carers
Facebook Top Fans
£5.00
KIDS ALWAYS FREE!
Routine Adult Peak Season Charge: £7.50
Are you open on a Saturday? YES!
Do you allow dogs? YES!
(All outdoor spaces and outdoor café area)
Something for all the family!
(Please refer to our terms and conditions for more information)
We hope to make each visit special, please take some time to read our terms and conditions carefully. If you have any further questions, please do not hesitate to contact a member of staff.
Site traffic must not exceed 5mph.
Picnics are not permitted on site.
Dogs are welcome, the exception being that they must remain outside the Cafe and showroom; and kept on a lead.
The café will be open all day, a perfect place to enjoy homemade meals and beverages
There will be displays and workshops on throughout the day, please see our ‘what’s On’ board or speak to a member of the team.
Our current campaign, ‘Save a Life, Surrender Your Knife’ – Knife Angel is available for viewings- although these are not guaranteed, so please speak to a member of staff.
Post the snaps of your visit onto Facebook or Instagram and tag us, and we could be using your pictures on our website. We will always do our best to notify you if your pictures are used.
Visitors requiring disabled parking should notify a site marshal. A hard standing parking space will be allocated to you. Anyone arriving without making prior arrangements may not be able to access our facilities if they are full to capacity.
Most areas do have uneven ground. Please be mindful of this and wear appropriate footwear. Visiting the centre is at your own risk, we do not take any responsibility for personal injury or for loss/damage to personal possessions.
Our first aid point is located next to the reception, please notify a member of staff who will escort you there.
Toilets are located around the site, next to our outdoor display area. Disabled toilet facilities are available.
Children must be supervised at all times, climbing or handling the sculptures are not permitted.
Please abide by on-site health and safety messages, for further terms and conditions please visit the website i.e all dogs must be kept on leads- doggie treats and waste bags are located at the showroom entrance.
When exiting the site, we advise that all visitors TURN LEFT. If you need to access Oswestry please take a left at the Queen’s Head.
During wet weather you are parking at your own risk, for health and safety reasons any towing of vehicles will commence after 5 pm.
As the site is predominantly an Ironworks & Sculpture Park we recommend wearing old clothes when visiting. Appropriate footwear must also be worn due to uneven ground.
Finally, we hope you have an absolutely fantastic day, and enjoy all that the British Ironwork Centre has to offer. We will be working hard today to ensure your experience at the centre is nothing short of wonderful.
Your onsite Operations Managers are Ben and Sophia. Should you have any questions please just ask a site Marshall and we will be happy to meet you.
All entries are donation only but you do need to become a member first as we are a member’s only site. Membership gives you unlimited visits for 12 months. Thereafter, entry is just a donation. Your membership card will get you discounts off goods and refreshments in our showroom and café.
Membership cards are available from our meet and greet entrance upon arrival.
Concession passes are available, please speak to a member of the team on arrival. These are discretionary and can be reviewed at any time.
Member Discount
Members discount is discretionary, not included on sale items/ Artist Pieces, and is capped at £250 spend. A fixed discount is applied to values over £250. Discounts may vary on the day of your visit. Member Discount is not included on Chef/Café Specials.
Controlling or restricting entry
In order to control visitors numbers / on high days/ holidays or days of extraordinarily high visitor turnout
We reserve the right to restrict entry at our discretion.
Members will always be preferenced over non members.
On difficult days we reserve the right to entirely where necessary restrict entry to existing or new members only.
On such occasions we can not guarantee entry to non members, unless you have a priority pass booking or you’ve made a reservation for Afternoon tea etc.
Heath and safety and staff welfare generally will always be prioritised over visitor admissions or in extreme cases even new and existing members will be restricted.
On occasions when we receive high volumes of visitors, there is still a large portion of our park which is available to walk around which features plenty of sculptures to view, including our Extinction Trail exhibit.
Due to the ongoing COVID-19 pandemic, we reserve the right to alter our admissions protocols to react to the latest guidance and situations.
Other entry restrictions may revolve around uncourteous or impolite behaviour or inappropriate clothing’s or the lack of the same.
Again we reserve the right to restrict or deny entry and use our discretion to evaluate all circumstances as they arise.
Visitors or members who wish to enter with walking aids or guide dog or wish to be accompanied by a carer or guardian are required if needed to offer sight of a Disabilty badge or ID card, if requested.
Terms & Conditions For Group Visits
PLEASE READ BEFORE LEAVING YOUR VEHICLE
Site traffic must not exceed 5mph.
The café will be open all day, a perfect place to stop and sample our coffee and fruit teas, fresh salads, sandwiches and baguettes, not to mention the mouth-watering homemade cakes and scones.
There will be displays and workshops on throughout the day, please see our ‘what’s On’ board or speak to a member of the team.
Post the snaps of your visit onto Facebook and tag us, and we could be using your pictures on our website. We will always do our best to notify you if your pictures are used.
Visitors requiring disabled parking may park in our designated disabled parking bays located by the reception.
Most areas do have uneven ground. Please be mindful of this and wear appropriate footwear. Visiting the centre is at your own risk, we do not take any responsibility for personal injury or for loss/damage to personal possessions.
Our first aid point is located next to the reception, please notify a member of staff who will escort you there.
Toilets are located around the site, in our main reception and next to our outdoor display area. Disabled toilet facilities are available.
Children must be supervised at all times, climbing or handling the sculptures are not permitted.
Please abide by on-site health and safety messages, for further terms and conditions please visit the website i.e all dogs must be kept on leads- doggie treats and waste bags are located at the showroom entrance.
When exiting the site, we advise that all visitors TURN LEFT. If you need to access Oswestry, please take a left at the Queen’s Head.
During wet weather you are parking at your own risk, for health and safety reasons any towing of vehicles will commence after 5 pm.
Finally, we hope you have a fantastic day, and enjoy all that the British Ironwork Centre has to offer. We will be working hard today to ensure your experience at the centre is nothing short of wonderful.
Your onsite Operations Managers are Ben and Sophia. Should you have any questions please just ask a site Marshall and we will be happy to meet you.
Concession Entry
Visitors with disabilities may admit one accompanying carer free of charge when they pay for a Concession ticket, however If you are a carer visiting without the person you care for, then you will be eligible for a concession entry. Our team may ask you to supply proof of entitlement when you arrive such as a blue badge, or a Personal Independence Payments letter.
Ticket Sales
We kindly ask that all visitors read the event descriptions carefully to ensure that the event is suitable.
Responsibility cannot be taken for any possessions left unattended anywhere on site including such places as buggy parks.
All tickets are non-refundable and non-transferable.
We reserve the right to cancel any event as deemed necessary by the management.
We cannot accept responsibility for any lost tickets. Please arrive promptly for any specified time slots or appointments as we are not able to reserve places or delay other ticket holders. Late arrivals may be denied access to an event or demonstration at the management’s discretion.
Please be aware that events often sell out in advance, and we cannot guarantee entry on the day. We kindly ask that all visitors read the event descriptions carefully.
Please note that tickets are not available to purchase through our showroom.
We kindly ask that all visitors respect staff members as harassment and aggression will not be tolerated in any form and may result in exclusion from the event or expulsion from the site in extreme cases, with ongoing membership being banned.
Afternoon Tea
Payment in full is required at time of booking to secure the date and time requested. We cannot hold slots without payment.
We do ask for at least 24 hours’ notice for bookings, as each booking is prepared to order.
If you need to cancel your booking, we can offer a full refund provided you inform us of the cancellation more than 48 hours before your allotted booking. The booking is non-refundable for any cancellations made less than 48 hours before your allotted booking, or for any people who do not show to the booking. We are happy to offer food to be taken away with you if a member of your party is unable to attend on the day of booking.
Alternatively, if you need to cancel, we can reschedule your slot to an alternative day and time provided you inform us of the cancellation more than 48 hours before your allotted booking, subject to availability.
In the unlikely event that we need to cancel afternoon tea bookings, we will endeavour to provide notice where we can and can offer rescheduled dates or full refunds (subject to availability and at our discretion).
We do try to cater for all allergen requirements, but we cannot guarantee that our kitchen uses equipment that is contamination free. By completing your booking you confirm that you accept that we cannot guarantee that there are no traces of allergenic ingredients in our kitchen, equipment and food. If you have concerns please discuss with our staff, and you can also find information on food allergens here
Please turn up promptly to your booked timeslot.
Afternoon tea is priced per person, and food cannot be shared across multiple adults. We do not offer a child’s afternoon tea, but children are welcome to share an adult’s afternoon tea, or alternatively they are welcome to order separately off the main menu.
All our afternoon teas, including our special afternoon tea menus, are subject to availability.
Please note that any traditional afternoon tea gift vouchers, can be used towards our special and savoury afternoon teas, but any difference in price will need to be paid in advance of the booking.
As part of your Afternoon Tea experience, we take a group photo of your party which may be used on our social media pages.
Free Coffee Voucher – Collection Orders
Free coffee voucher is applicable to collection orders from our membership newsletter.
Please ask at till regarding your voucher when you collect your order.
Vouchers are limited to one per person per order. If multiple orders are placed, only one voucher will be provided.
Vouchers need to be requested and claimed on the day of collection and cannot be issued retrospectively.
Offer is only valid until 30 September 2022.
Vouchers are subject to availability and are non-transferable.
Golf Buggy Hire:
Golf buggies are subject to availability, and we reserve the right to refuse hire at our discretion.
A full, UK driving license is required to hire and drive a buggy, and must be shown to our concierge staff. A photo will be taken of the license, which will be destroyed upon safe, undamaged, return of the buggy.
Golf buggies must only be driven by the adult who has provided their driving licence. Absolutely no children are permitted to drive the golf buggy, and the Hirer must be over 18 years of age.
The Hirer will adhere to all site speed restrictions and notices at all times.
The Hirer acknowledges that the Vehicle is fit for purpose and is in good condition, and undertakes to return it and any accessories in the same condition, fair wear and tear excepted, to the place and at the time due back as agreed.
A health and safety form will be provided by our concierge staff, which must be filled in and signed before you hire the buggy.
The buggy hire is per 30 minutes.
Please note that buggy hire is taken at your own risk.
You will be charged for any damage to the buggy made whilst under your hire, and this will be at our discretion.
The Hirer must not, at any point, leave the British Ironwork Centre site in any direction and must abide by the site’s speed limits.
Manual Scooter Hire:
Scooters are subject to availability, and we reserve the right to refuse hire at our discretion.
Parental supervision is required for hire of the scooters. We would recommend hire is for older children, ages 8 and up, but this is at the parent/ guardian’s discretion.
The Hirer will adhere to all site restrictions and notices at all times.
The Hirer must wear a helmet at all times.
The Hirer acknowledges that the scooter is fit for purpose and is in good condition, and undertakes to return it and any accessories in the same condition, fair wear and tear excepted, to the place and at the time due back as agreed.
A health and safety form will be provided by our concierge staff, which must be filled in and signed by a parent/ guardian before you hire the scooter.
The scooter hire is per 60 minutes.
Please note that scooter hire is taken at your own risk.
The parent/ guardian will be charged for any damage to the scooter made whilst under your hire, and this will be at our discretion.
The Hirer must not, at any point, leave the British Ironwork Centre site in any direction and they must stick to hard surfaces.
Electric Scooter Hire:
Scooters are subject to availability, and we reserve the right to refuse hire at our discretion.
A full, UK driving license is required to hire and drive a buggy, and must be shown to our concierge staff. A photo will be taken of the license, which will be destroyed upon safe, undamaged, return of the electric scooter.
Electric scooter must only be driven by the adult who has provided their driving licence. Absolutely no children are permitted to drive the electric scooter.
The Hirer will adhere to all site speed restrictions, site restrictions and notices at all times.
The Hirer must wear a helmet at all times.
The Hirer acknowledges that the scooter is fit for purpose and is in good condition, and undertakes to return it and any accessories in the same condition, fair wear and tear excepted, to the place and at the time due back as agreed.
A health and safety form will be provided by our concierge staff, which must be filled in and signed before you hire the scooter.
The scooter hire is per 40 minutes.
Please note that scooter hire is taken at your own risk.
The Hirer must not, at any point, leave the British Ironwork Centre site in any direction and they must stick to hard surfaces.
Mobility Access Whilst On Site
We are a fully accessible site with disabled parking at the main entrance and free entry for carers. The site does have uneven ground in places, however there are routes accessible to wheelchairs, mobility scooters, and individuals with limited mobility. We also have free wheelchair hire, and accessible toilet facilities on site.
Free Loan of Sculpture or Artwork for Educational Purposes:
All sculpture and art, either loaned free or with any associated cost, is accepted with the following conditions attached:
All sculpture/ art should be comprehensively insured to the sufficient value. If you don’t have a value, please do ask in writing.
All sculpture/ art should be signed for and a loan period agreed before taking delivery or collecting.
All sculpture/art should be handled with care. Advice on moving or lifting should be requested beforehand and any damage should be reported back in writing immediately.
All sculpture/ art should be offered adequate security. If you require greater detail regarding the requirements, please request this in writing Any sculpture/ art made from weapons, or addressing a controversial topic, should be given 24hr security.
All sculpture/ art on loan should be made available for collection or return delivery immediately if requested by the British Ironwork Centre.
All sculpture / art loaned is generally done so with an associated link to education or public enlightenment. Therefore a post report detailing the benefits achieved is always required within 4 weeks of the items return.
If there’s a trailer or other display or transportation equipment included within the same loan arrangement then this additional equipment needs the same care and security as the sculpture/ art.
Reciprocal recognition is always appreciated to recognise the community, educational or public benefit achieved.
Any costs or funding associated should be transparent and in writing for us to agree or understand beforehand.
Any publicity, signage or promotional printed materials should include the British Ironwork centre as the partner or provider and should be agreed in writing prior to release.
Art Display Agreement:
British Ironwork Centre may offer to display artworks FREE of charge, therefore there is no acceptance of liability by the British Ironwork Centre for:
Theft, Damage, Deprecation, Maintenance/ care, Copyright issues or Any other circumstances that might incur a cost or dispute for the centre.
If there is a narrative or back story to the art piece, then this should be approved before displaying. Signs are to be limited to one and limited in size to 1m square.
If the artwork is being installed by the owner or the owners’ representatives, then all health and safety precautions must be taken prior to starting.
Workers should agree a period of time for the installation and agree not exceed the time agreed.
The owner will agree a removal date for the exhibit. Once agreed this is fixed and collection should occur in a prompt manner. Should the owner fail to collect, or fail to make the successful arrangements to remove the artworks, a fine of £100.00 per day will be imposed.
Any use of British Ironworks equipment or use of British Ironworks staff must not be taken for granted. Generally, it is accepted that the sole responsibility is of the art owner to pay and organise their own installation and departure teams and equipment.
Any damage made to the British Ironwork Centre grounds whilst installing or departing, is the sole responsibility of the art owner and damages will be billed should damage occur.
This includes (but is not limited to): Equipment loaned, Fencing, Road or Kerb surfaces and Planting or lawns
The Owner is fully responsible for any art Insurance required for the artworks whilst here on display.
If the artworks have any potentially harmful or risk elements related to its materials, style, shape etc, then the installation should always include parameter fencing as well as warning signage should there be any risk of people or children being drawn to climb or handle the artwork.
It is the Owner’s responsibility to ensure that the artwork is installed safely, and this includes (but not limited to) structural safety, sharp edges, and risk of falling or falling objects. The Owner must thoroughly check the sculpture over for structural safety and integrity.
If the British Ironwork Centre has contributed any financial element to aid the artist, in installing or departing, this should be entirely refunded before the Artworks leaves the centre should there have been any negative incidents from hosting the artworks or damage caused.
The British Ironwork Centre reserves the right to photograph and/or video the artworks for their own use, including publicity, and there will be no infringement of copyright or objection from the Owner. Media is entirely with the British Ironwork Centre discretion.
Santa’s Enchanted Forest
Child ticket – £9.50
Adult £3
Each Child ticket includes a Café Golden ticket, Popcorn, Special Present, Grotto experience and digital photograph.
There will be Mulled wine and a warm Mince Pie for adult ticket holders on arrival
The Centre will open at 9am during Grotto days, we request that all slots after 9.30am arrive a minimum of 1 hour prior to your Grotto booking and visit the Café to redeem your Golden Ticket prior to the experience. Please note the last Slot of the day will not have the opportunity to redeem within the café following their experience, only prior due to centre closing times.
When booking please book the correct tickets for your party
Each experience last 45 minutes, however, will last longer if you are visiting the Café to redeem your Golden Ticket
Child rates apply to children aged 0-18 years. All children will receive a digital photograph and gift from Father Christmas
Adult rate applies for persons aged 18 and over however, if you wish to receive a present from Father Christmas you must purchase a child’s ticket.
Children 16 years or under must be accompanied and supervised by a person of 17 years or over.
Tickets can be purchased online only via our website. We are regrettably unable to take bookings over the telephone.
All bookings are classed as private bookings (one boking per time slot)
Tickets are valid only for the selected date and time only.
We recommend arriving in a minimum of 1hour prior to your booking and arriving at the Café to redeem your Golden Ticket prior to the grotto experience
Late arrivals to timed events may be refused entry due to room capacity.
Blacksmith Experience
Prior to booking your experience, please familiarise yourself with our Terms and Conditions
By taking part in one of our experiences, you give up the right to take legal action against the British Ironwork Centre/Black Country Metalworks Ltd, should you suffer any personal injury at the time of the experience. By signing our waiver form you agree that you are responsible for your own health and safety when taking part and operating in the working forge including when using forge equipment.
All experiences include all the necessary materials for you to learn and create a bespoke blacksmithing item. Items that are made during your session can be taken home at no extra cost, providing that it is within the price bracket chosen. Any additional items or bespoke items can be made at an agreed extra cost and must be completed within the experiences’ time frame. Please note that our blacksmithing experiences do not cover the use of welding equipment.
PPE will be provided but it is your responsibility to wear suitable clothing on the day, this includes wearing sturdy shoes or boots and clothing that fully covers your body. No fleeces, please. We will provide all the necessary equipment and tools for your blacksmithing experience, including gloves, goggles, aprons and face shield, however it is your responsibility to wear these throughout your session.
As you will be working in a genuine forge, it is your responsibility to bring with you and ensure you drink plenty of water throughout the day to remain hydrated in the hot environment. Water will not be provided, so please bring enough to last your entire timed session.
You must be at least 18 years old to participate in our blacksmithing experiences.
As the forge is a potentially dangerous and hazardous working environment, unsuitable behaviour may result in the removal from the experience and from the premises.
If you have any medical conditions or take any medication, our blacksmith experiences may not be appropriate for you. We do not recommend taking part in any blacksmithing activities until medical advice is sought from your doctors to approve your participation.
Terms & Conditions For Items Purchased Online, In Store & By Phone
1. In these terms and conditions of sale the expression “The Company” or “Company” means British Ironwork Centre Ltd. And the “Purchaser” means the company, firm or persons to whom the goods are supplied by the Company under this contract.
3.
6.
7.
8.
Before installation or use of an item, it is the customer’s responsibility to ensure that they are happy with the item. If you are not entirely satisfied with your item, you must notify us immediately. You must not rework or correct the product without our explicit agreement in writing. If rework is undertaken without written agreement, we cannot be held responsible for any issues and the item can no longer be returned to us.
For larger or palleted items (such as gazebos or large sculptures), it is the customer’s responsibility to cover any expenses associated with returning the item back to us if a complaint arises outside of the 24-hour grace period allotted from time of delivery. If any issues arise after the 24-hour grace period, as stated within this policy, you must notify us of this as soon as possible. We will then advise whether the item needs to be returned to us in order to rectify the issue. In some cases, we will send out materials or parts to rectify the issue (e.g. touch-up paint, etc). If a return is required, you must arrange and cover all financial implications to return the item in full without any harm or loss of parts. Thereafter, we will evaluate if any rework is necessary or if a refund in full or part can be actioned.
9.
Aberdeen: 24, 32, 33, 35, 38, 41, 43, 45, 51, 53, 54, 55, 56
Cumbria: 4, 5, 6, 7, 9, 18, 19, 20, 21
Chester: CH3 9
Dundee: 8, 9, 10, 11,
Dumfries & Galloway: 3, 5, 6, 7, 8, 9
Edinburgh: 34, 36
Falkirk: 8, 14, 17, 18, 19, 20, 21
Galashiels: 5, 10, 11, 13
Glasgow: 41, 51, 63, 83
Guernsey (All Postcodes)
Inverness (All Postcodes)
Isle of Man (All Postcodes)
Jersey (All Postcodes)
Kilmarnock: KA3, KA18, KA27, KA28
Kirkcaldy: KY9, KY10, KY13
Lancaster: LA21, LA23
Llandudno: LL15 1, LL15 2
Manchester: M4 1, M4 2, M4 3, M4 5, M4 6, M4 7
North East: NE66 5, NE69 7, NE70 7, NE71 6
Northern Ireland (All Postcodes)
Outer Hebrides (All Postcodes)
Paisley (All Postcodes)
Perth (All Postcodes)
Preston: PR3 3
Shetland Islands/Lerwick: ZE1, ZE2, ZE3
Truro: 21, 22, 23, 24, 25
Wick (All Postcodes)
GUARANTEE
27.
IMAGE & CONTENT COPYRIGHT
28. Due to significant investment made in photography each year, the right to use any image which belongs to “The Company” is only granted whilst your account is active and may be revoked at “The Company’s” discretion. If your account becomes inactive for a period of over 90 days or overdue the use of any imagery, which is the property and copyright of “The Company”, will be automatically revoked and such images must be removed immediately, regardless of any related inventory you may hold. Use of imagery includes the website, print or any other medium. We recommend, for peace of mind, that the images are deleted from your computer system and any printed literature removed from distribution. All content/copy and product information under any circumstances remain the property of “The Company”.
WEBSITE DISCOUNT CODES
31. The company reserves every right to not deliver orders where the discount code has been misused on products it was not originally intended for, we will contact the customer regarding this and request that the outstanding balance is paid before the goods are released for delivery. If a product is already on special offer, other discounts cannot be applied on top of this.
SOCIAL MEDIA DISCOUNT
32. Social media discounts are applicable to the first £250 of any purchase and can only be used once per day, the discount cannot be used in conjunction with any other discounts or offers (ie. free delivery, special prices, other discount codes, etc.), and orders cannot be combined.
FACEBOOK AND INSTAGRAM SHOP
Prices, as detailed within each social media shop listing, are subject to change when viewed directly on the British Ironwork Centre website, where the most up-to-date and accurate pricing will be displayed. We always advise checking the prices on our website directly to ensure that any given item is suitable for you. Whilst we will endeavour to ensure that all Facebook and Instagram shop prices are as accurate as possible, we cannot be held responsible for any price changes between the social media shops and our direct website. All listings are available while stocks last. For further information, please contact our sales team.
SOCIAL MEDIA GIVEAWAYS
1. To enter British Ironwork Centre Giveaways, entrants must nominate someone they know, based on the giveaway topic to receive the intended giveaway gift.
2. Giveaway entrants will then be given the opportunity to leave their feedback, as a review, on any of the British Ironwork Centre review sites (Trustpilot, Google Reviews).
3. The British Ironwork Centre will reserve the giveaway gift on site, in the name of the nominated person once the item has been produced.
4. The British Ironwork Centre will announce when the gifts are available to collect on site, with Government restrictions and safety guidelines permitting.
5. If a person is nominated more than once, only one gift will be reserved for that person, so that as many people benefit from the giveaway as possible.
6. All prizes are for collection only.
7. Giveaways are only open to entrants from Mainland UK
8. Our Giveaways are in no way sponsored, endorsed, or administered by, or associated with, Facebook and Instagram. You are providing your information to the Promoter.
9. There is no entry fee and no purchase necessary to enter our competitions
10.No alternative prize (cash or otherwise) is available.
MEMBERSHIP VALIDATION CREAM TEA OFFER
1. New members must validate their membership within 12 hours, and they must also leave us a positive Trip Advisor or Facebook review.
2. You must take a screenshot of the positive review and email it to us so that we can confirm your cream tea voucher for one.
3. No alternative prize (cash or otherwise) is available.
4. This offer is valid for three months and is subject to availability on the day.
TRADE CUSTOMERS
Here at The British ironwork Centre, we understand the power of supplying our wares to other businesses and are no strangers to the trade industry. If you’re a company or business looking to purchase our products, please do get in touch to discuss anything further with our trade team. We pride ourselves on building B2B relationships and look forward to working alongside your company or business. For more information about our trade policies, please refer to the following information and our full Terms & Conditions.
TRADE ACCOUNTS
THERE IS NO NEED TO SIGN-UP FOR A TRADE ACCOUNT WITH US BECAUSE, TO MAKE THINGS EASIER, WE SKIP THAT PART AND GO STRAIGHT INTO DISCUSSING OUR PRODUCTS AND THE KIND OF TRADE SERVICES THAT YOU’RE INTERESTED IN! WHETHER YOU’RE LOOKING FOR A ONE-TIME ORDER OR SOMETHING MORE PERMANENT, WE CAN SUPPLY A RANGE OF DIFFERENT TRADE SERVICES TO SUIT YOUR INDIVIDUAL REQUIREMENTS. JUST GET IN TOUCH BY EMAILING INFO@BRITISHIROWORKCENTRE.CO.UK
PAYMENT METHODS
WE ACCEPT A RANGE OF PAYMENT METHODS TO SUIT A VARIETY OF BUSINESSES. IF YOUR PREFERRED PAYMENT METHOD ISN’T FEATURED IN THE FOLLOWING LIST, PLEASE GET IN TOUCH TO ENQUIRE WHETHER OR NOT IT’S SOMETHING THAT WE CAN HELP YOU WITH.
Cheque: – we still accept the humble cheque! Once the cheque has been received by ourselves, we will have to wait until the cheque has cleared before we can send any of your items out to you.
Credit/Debit Cards: – we accept all major credit and debit card payments.
BACS: – we also facilitate bank transfers from your bank account to ours using a pro forma invoice. This can take up to three days to clear but once the money has been accepted, your order will be processed.
LOYALTY CARDS
Only one loyalty card is valid per person. You are eligible for 50% off your seventh shop with us using your loyalty card. To qualify for this, the following rules must apply. There is a maximum spend of £350 and your shop cannot contain any clearance/sale items.
WEB SUPPORT
WE HAVE A SELECT NUMBER OF WEB RESELLERS THAT WORK ALONGSIDE US TO STOCK THEIR E-COMMERCE CHANNELS. WE LIMIT THIS NUMBER TO STOCKISTS AND WEB DISTRIBUTORS WHO ARE WILLING TO CARRY STOCK THEMSELVES WHILST COMMITTING TO A HIGH LEVEL OF SUCCESSFULLY MAINTAINED CUSTOMER SERVICE. IF YOU ARE A WEB OWNER LOOKING TO STOCK OUR PRODUCTS, PLEASE GET IN TOUCH WITH US.
Support Offered: – to support and assist our web stockists, we can ensure that no labels of our own are attached to your purchased products upon request, we can offer preferred trade rates and discounts based on agreed terms, and we can offer exclusive lines and promotional offers.
Photography & Copy Use: – Due to significant investment made in photography each year, the right to use any image which belongs to “The Company” is only granted whilst your account is active and may be revoked at “The Company’s” discretion. If your account becomes inactive for a period of over 90 days or overdue, the use of any imagery which is the property and copyright of “The Company” will be automatically revoked and such images must be removed immediately, regardless of any related inventory you may hold. Use of imagery includes website, print, or any other medium. We recommend, for peace of mind, that the images are deleted from your computer system and any printed literature removed from distribution. All content and/or written copy and product information under any circumstances remain the property of “The Company”.
DROP SHIPPING
UNFORTUNATELY, WE CANNOT TAKE OR ACCEPT ANY TRADE ORDERS UNDER DROP SHIPPING SCHEMES. WE PREFER OUR TRADE PARTNERS TO TAKE STOCK OF THE PRODUCTS THEMSELVES AS THIS HELPS TO REDUCE ANY DELIVERY ISSUES THAT MAY ARISE BETWEEN YOURSELVES AND YOUR CUSTOMER BASE.
TRADE RETURNS POLICY
“THE COMPANY” WILL NOT ACCEPT ANY CLAIM RELATING TO THE CONDITION OR QUANTITY OF GOODS DELIVERED UNLESS FORMAL WRITTEN NOTICE QUOTING A DELIVERY OR INVOICE NUMBER OF ANY SUCH CLAIM IS RECEIVED BY “THE COMPANY” WITHIN SEVEN DAYS OF THE DELIVERY DATE. FOR EXPORT ORDERS, AN EXTRA THREE DAYS WILL BE ALLOWED.
All customers/trade customers especially wishing to return goods, need to obtain a managers written permission.
All goods arriving back without our written consent risk being labelled as unauthorized and consequently triggering no credit status.
We require your cooperation over being able to book the goods in and then sufficient time to evaluate the complaint or reason for the return.
Goods returned with our consent but without sufficient justification will fall into a maximum of 50% refund/credit category.
Depending on the circumstances, a lesser percentage may be offered, depending on a myriad of contexts or conditions
Eg. Elements like poor or even unusable packaging would fall under this heading.
or
A customer deciding the item or items were unsuitable for their needs based on no fault of ours like incorrect style or size or qty ordered.
Only goods consented to being returned and justifiably faulty will constitute a full value refund, full value refunds do not include transportation of any kind.
All customer trade returns must be returned to us at the cost of the trade customer for evaluation by The British Ironwork Centre and, on evaluation, a credit note will be raised accordingly. No credit will be issued against carriage or transportation costs unless the fault is found to be on the part of The British Ironwork Centre. Export orders are exempt from this. All goods returned for credit must be received in a perfect and resaleable condition, as supplied and not altered or used in any way.
PRIVATE CUSTOMERS
Private Customers shall be debited the full amount for goods and delivery at the time of order or within 24 working hours.
STAND INSTALLATION
We recommend you obtain professional advice when installing stands – also note all stands should be securely screwed to the floor.
We do not recommend proceeding with installation preparation until items have arrived safely and you are completely satisfied.
1-YEAR GUARANTEE
Our 1-year guarantee only applies to selected products it is stated on. For this to apply it is imperative that our care and maintenance advice is followed fully.
SILVER LINING DISCOUNT
The silver lining discount cannot be used in conjunction with any other offers.
DELIVERY
Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. At this time, it is up to you, the consignee, to collect the parcel within 7 days. After 7 days, the parcel will be returned to Black Country Metal Works whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. We accept no responsibility for DPD courier services.
For all other courier services and providers, in the event that you are not available to take delivery, your item(s) may be left with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.
You agree that proof of delivery will constitute one of the following:
A recipient signature if the item is delivered to your address
A recipient signature if the item is delivered to a neighbouring address
A photograph showing the item left on your property
A drop card stating the item has been left with a neighbour or on your property
If you wish to dispute the delivery of your item(s), you must make your complaint in writing either by email to info@britishironworkcentre.co.uk or by post to the following address:
Customer Service Manager, British Ironwork Centre, Whitehall, Aston, Oswestry, Shropshire, SY11 4JH
Please include the following with your complaint:
Your name, telephone number, and email address
The consignee name and delivery address is given when you placed the order
Your order or invoice number (if known)
A brief description of the reason for the disputed delivery
A signed declaration from the person to whom the parcel was addressed stating that they have not received the item(s)
FREE DELIVERY
Free delivery is only applicable to certain specified lines and ranges, on orders being sent to mainland UK addresses. We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions.
In some cases, if an order contains multiple items this could override the free delivery or free next day delivery option depending on the weight and size of the overall order. If you have any further questions about this, feel free to get in contact with us.
FREE NEXT DAY & NEXT DAY DELIVERY
We will make every effort to ensure that your item is dispatched and delivered next day. This will happen 99.9% of the time. Occasionally due to circumstances outside of our control i.e. raw material supplies, labour, courier breakdown, etc. The next day delivery may not occur. We cannot take responsibility where this has not been achieved but will make every effort to ensure your item reaches you as quickly as possible. This service only applies to non-bespoke items requiring no specialist work and for delivery addresses within mainland UK excluding Ireland, Northern Ireland, Highlands, and Islands. Orders must be received before 3pm. We recommend waiting until your item has arrived before arranging tradespersons. Orders that are placed after 3pm on a Friday will be dispatched the next working weekday. Orders that are placed on a weekend will not qualify for free next day delivery. Please note: British Ironwork Centre do not operate on bank holidays and seasonal holidays.
Products with a Made to Order lead times will be dispatched on a timely delivery service as soon as the product is ready. All Made to Order lead times both on the website and those received verbally are approximates only. Lead times can and do often vary, especially with larger or more complex pieces. We recommend choosing those items readily available should you be working to a deadline.
In some cases, if an order contains multiple items this could override the free delivery or free next day delivery option depending on the weight and size of the overall order. If you have any further questions about this, feel free to get in contact with us.
Lighting products may require a lead time to produce and will be sent on a fast delivery service as soon as the product is ready.
CHRISTMAS DELIVERY & EXTENDED RETURNS
We will endeavour to dispatch all goods ordered before our annual Christmas shut down (23rd December 2023 to 4 January 2024). For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown. All orders received after the 23rd of December will be processed after the 4th January 2024, including those with Free Next Day Delivery.
For all regular orders placed after Monday 18th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year.
We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available.
All items ordered from the 1 December 2023 to the 10 January 2024, will be eligible for our extended returns policy of 28 days. Any items purchased outside of this date bracket, which are wished to be returned, will come under our standard returns policy of 14 days
RETURNS
If you have changed your mind about the product you have received and wish to return it, you have 14 days for a full refund of the product cost. To return your item, follow these easy steps:
Email us at: info@britishironworkcentre.co.uk
Include your full order number and delivery postcode
Let us know which item you are returning, either by the SKU code or product name and the reason why
The items being returned, should be in a perfect, resaleable condition and well packaged, in either the original or likewise packaging and addressed to:
Returns Department
British Ironwork Centre
Whitehall
Aston
Oswestry
SY11 4JH
Return to us using the courier service of your choice, ensuring the order number is clearly visible on the packaging. Make sure to ask for and retain your receipt as proof of return, BCMW cannot be held responsible for any items that may be damaged or go missing in transit.
Returns may take a little while to be processed from the date they return at our goods in. As soon as it has been processed you will receive an email to confirm.
Your refund will be provided approx. 10 working days after this return has been processed.
If you return your item without contacting us beforehand, you may incur a £20.00 administration fee to cover the extra work involved in processing your return.
Depending on the size and nature of your item, you may incur a 25% restocking fee which will be deducted from the purchase price of the item before being refunded back to you. At their descrection, BCMW shall make reimbursement of the whole or part of the purchase price.
If avoidable damage occurs to return items through poor packaging, lack of packaging or if a product has been used, then BCMW has the right to reduce the refundable value amount. This will depend on circumstances, the damaged occurred and if the item can be repaired.
BLACK FRIDAY
The ‘Black Friday Extended Returns’ promotion is only valid for items purchased between the 26th of November and the 6th of December 2021. The extended returns period ends on the 15th of January. Any items purchased outside of that bracket will not be eligible for return under our Cancellation & Returns Policy. All returns made through the ‘Black Friday Extended Returns’ promotion still adhere to our Cancellation & Returns Policy. This can be viewed in full here.
Any additional Black Friday discount codes (i.e. through social media promotion) can only be used once per transaction. Only one discount code can be used at a time and all codes cannot be used in conjunction with any other codes, whether online or via telephone order. We reserve the right to withdrawal any discount codes at any time.
Due to the additional discounts added to our ‘Black Friday Mega Bundles’, we can only accept full returns of the bundles, and will not be able to accept part returns. Any damages or issues must be reported within 48hrs, as stated in our Cancellation & Refund Policy. In order to rectify any issues, we will follow our Cancellation & Refund Policy as we normally would with any other damaged or incorrectly received item (i.e. a full exchange, part-exchange, or full refund). ‘Black Friday Mega Bundles’ are available while stocks last.
‘Black Friday Sale’ offer price guarantee. If you purchase an item at our early ‘Black Friday Sale’ price and the price drops again over our Black Friday promotional week (26th November – 3rd December 2021), we will happily refund you the difference. This guarantee only applies to items already purchased at a sale price and refunds will only be issued to customers who notify us of a price drop during the Black Friday promotional week. If you notify us of a price drop after the 3rd December 2021, we reserve the right to no longer accept or issue any price guarantee refunds.
PRICE MATCH
We are unable to price match any product listing against any new, previous or competitors’ price. Should the price be reduced due to web updates, collection discounts or other offers after purchase, we are not able to process partial refunds for any offer missed at the time of purchase.
We recommend all items are checked thoroughly before shipping on to a further destination. Additional packing materials may be required.
ONLINE CLEARANCE OFFERS
Product listings, as featured on the website as part of the clearance shop, are subject to change according to availability and stock levels. This also includes the price of the item. Once purchased, collection from the British Ironwork Centre is preferred over delivery to check you are entirely happy with the product and its quality. However, delivery can be organised at an additional P&P charge. For collected items, it is the customer’s responsibility to check goods before leaving the premises as no refund or exchange will be authorised thereafter.
INSTAGRAM COUPON CODES
TELEPHONE CALLS
Our inbound and outbound telephone calls are recorded. These are used for training and quality purposes.