Terms & Conditions and Returns Policy

We hope to make each visit special, please take some time to read our terms and conditions carefully. If you have any further questions, please do not hesitate to contact a member of staff.

  • Site traffic must not exceed 5mph.
  • The British Ironwork Centre will close at 5:30 pm Monday to Thursday, Friday and Saturday at 5.00pm, then at 4 pm on Sundays and Bank Holiday Mondays.
  • Picnics are not permitted on site.
  • Dogs are welcome, the exception being that they sadly cannot enter the showroom.
  • The café will be open all day, a perfect place to stop and sample our coffee and fruit teas, fresh salads, sandwiches and baguettes, not to mention the mouth-watering homemade cakes and scones.
  • There will be displays and workshops on throughout the day, please see our ‘what’s On’ board or speak to a member of the team.
  • Our current campaign, ‘Save a Life, Surrender Your Knife’ - Knife Angel is available for viewings- although these are not guaranteed, so please speak to a member of staff.
  • Post the snaps of your visit onto Facebook and tag us, and we could be using your pictures on our website. We will always do our best to notify you if your pictures are used.
  • Visitors requiring disabled parking should notify a site marshal.  A hard standing parking space will be allocated to you. Anyone arriving without making prior arrangements may not be able to access our facilities if they are full to capacity.
  • Most areas do have uneven ground.  Please be mindful of this and wear appropriate footwear. Visiting the centre is at your own risk, we do not take any responsibility for personal injury or for loss/damage to personal possessions.
  • Our first aid point is located next to the reception, please notify a member of staff who will escort you there.
  • Toilets are located around the site, in our main reception and next to our outdoor display area. Disabled toilet facilities are available at our main reception.  
  • Children must be supervised at all times, climbing or handling the sculptures are not permitted.
  • Please abide by on-site health and safety messages, for further terms and conditions please visit the website i.e all dogs must be kept on leads- doggie treats and waste bags are located at the showroom entrance.
  • When exiting the site, we advise that all visitors TURN LEFT.  If you need to access Oswestry please take a left at the Queen’s Head.
  • During wet weather you are parking at your own risk, for health and safety reasons any towing of vehicles will commence after 5 pm.
  • As the site is predominantly an Ironworks & Sculpture Park we recommend wearing old clothes when visiting. Appropriate footwear must also be worn due to uneven ground. 

Finally, we hope you have an absolutely fantastic day, and enjoy all that the British Ironwork Centre has to offer. We will be working hard today to ensure your experience at the centre is nothing short of wonderful.

Your onsite Operations Managers are Ben and Sophia. Should you have any questions please just ask a site Marshall and we will be happy to meet you.

All entries are donation only but you do need to become a member first as we are a member’s only site. Membership costs just £2 and this registers your membership card and gives you unlimited visits for 12 months. Thereafter, entry is just a donation. Your membership card will get you 10% off goods and refreshments in our showroom and café.

Membership cards are available from our meet and greet entrance upon arrival. Find out more here.

 

Christmas Delivery

We will endeavour to dispatch all goods ordered before our annual Christmas shut down on the 21st December 2018.

For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.

For all regular orders placed after week commencing 17th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers, this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the influx of deliveries at this time of year. 

We may rely on local works to supply or create certain items and this can at times cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this our customer service team will be in touch at the earliest opportunity to advise as to any delays or alternatives that are immediately available. 

All orders received after the 20th December will be processed after the 2nd January 2019 including those with Next Day Delivery. 

Terms & Conditions For Items Purchased Online

1. In these terms and conditions of sale the expression “The Company” means British Ironwork Centre. And the “purchaser” means the company, firm or persons to whom the goods are supplied by the Company under this contract.
2. No description of goods by the company in any leaflet, catalogue or other written matter shall constitute a contract of sale of goods by description for the purposes of the Sale of Goods Act 1893 and the Sale of Goods Act 1979.
3. Any reference to weights and dimensions or performances contained in any catalogue, leaflet or other written matter by the company are approximate only and shall not constitute an implied term of this contract.
4. Due to the handmade nature of goods, items may differ to the images shown on the website and/or on other printed material. The customer understands that different monitors, screens and printers can render colours differently and that these variations are not a fault of the product itself. The customer accepts the potential of this arising. We recommend arranging a viewing of the item by contacting us before purchasing, should potential variations cause issues for you.
5. Due to the nature of acrylic glass and perspex items, there may be visible scratches or superficial marks on the surface. The customer accepts that this may occur. To remove these marks, we recommend the use of perspex cleaner and a cloth.
6. Our sale of goods agreement is not formed until the goods are dispatched successfully to the customer. Up until dispatch, if an item is under-priced or mispriced as a genuine mistake, the Company reserves the right to cancel an order or offer you the item at the correct price. At this point, you have the option of proceeding at the correct price or cancelling the order.
7. Customers are reminded to satisfy themselves that the goods they are purchasing are suitable before completing an order. No responsibility is placed upon the company for making an incorrect order.
8a. The Company shall not be responsible for any consequence of non-delivery or late delivery of goods due to any causes (such as weather, fire, strike, miss-communications, government control or shortages of (materials/labour) and no such non-delivery or late delivery shall entitle the purchaser to rescind this contract. Please note this list is not exhaustive and only includes some of the most common consequences of non-delivery or late delivery. The company accepts no liability or responsibility for loss of earnings or any charges that may be incurred due to non-delivery or late delivery. Delivery dates are always subject to change and therefore we strongly advise that no arrangements are made until you have received the goods and are fully satisfied. We do not recommend proceeding with installation preparation until items have arrived safely and you are completely satisfied. The company urges patience from its customers regarding all deliveries, especially during annual and bank holidays and, also during the company’s annual stocktaking period, as this may cause an extended delay to our stated delivery times or the agreed delivery time provided by external companies. 
8b. Ireland, Scotland and offshore isles may also incur an additional delivery surcharge. This will be related to the size, weight and type of product that is being shipped. In these instances, we suggest you do the following:Place the order in the normal way. We will then contact you with the additional charge (if any) and apply this to your order. You will then be able to either accept or cancel your order based on these charges.
8c. Due to the automatic nature of the carriage calculation system, we reserve the right to contact the customer and alter the carriage cost if the cost is higher than the carriage charged.
9. The company will not accept any claim relating to the condition or quantity of goods delivered unless formal written notice of any such claim is received by the company within 48hrs of the delivery date.
10. The Company will not, in any circumstances, accept liability for any consequential loss of profits/earnings or third-party claims, detention, delay or expenses of any kind, however caused. This includes any agreements made through external delivery companies, including any miscommunications on delivery or dispatch times. We make NO GUARANTEES on delivery times, these are all estimated.
11. Whilst any money remains outstanding by the customer to the Company, title to all goods (under any contract) shall remain vested in this company. This Company may recover any goods upon demand and shall resell at our own discretion. The purchaser shall hold such goods as trustee for this company and any resale of the goods by the purchaser shall not involve the passing of title from this company unless and until the goods have been paid for in full.

12. Products of multiple origins.
13. All prices shall be subject to increase in the event of increases in wages or raw materials occasioned by government act or regulation and any other relevant increase occurring before completion of any order. All offers and discounts are for orders over £10.
14. All samples are to be paid for by the purchaser unless agreed prior to despatch, if trading commences on the same items, a credit can be issued.
15. These conditions of sale shall apply to every order passed with the company and no substitution or condition in the purchasers order form or condition of trade or the like which would or might negative derogate from conflict with or qualify any of these conditions of sale shall apply to such order unless expressly accepted by the company in writing. Whilst we always go over and beyond, to fully satisfy our customers, we cannot offer or participate in compensation claims.
16. An interest charge of 25% will be levied against outstanding invoices or part invoices remaining unpaid.
17. We are not responsible for any costs or damages associated with product use, misuse or incorrect installation.
18. British Ironwork Centre is not responsible for any loss or damages in any form associated with the purchase and/or supply of goods. 
19. Any purchases (client) instructing us to despatch goods direct to their customer has to be the purchases (clients) risk.
20. Any delivery note signed in an unclear fashion or undated by the purchaser (recipient) has to be taken as correct, the purchaser has a responsibility to sign for material in full, full signature/full printed name and dated.
21. A restocking charge of 50% will be levied if goods are returned without prior agreement with the British Ironwork Centre.
22. Acceptance of an order takes place when the order has been dispatched from The Company.
23. When an order has been placed, and accepted, the customer must ensure that someone is available at the given delivery time and address to accept the goods and sign the delivery note. Failure to do this will result in the goods being returned to the customers’ local delivery depot, whereby, a card will be posted through the customers’ door. The customer must follow the directions regarding a subsequent attempt at delivery or may choose to collect from the said depot. If the customer chooses not to respond to these directions, or contact the said depot, the parcel will be returned back to Black Country Metal Works and the customer will then need to arrange collection at their own cost, from Black Country Metal Works. 
24.We advise that no arrangements are made with tradesmen or contractors until the customer has received the goods, they are in their possession and they are fully satisfied.
25. We recommend all items are checked thoroughly, before shipping on to a further destination. Additional packing materials may be required.
26. We are not responsible for damages caused by customer elected couriers.
27. We do not recommend proceeding with installation preparation until items have arrived safely and you are completely satisfied. 
28. We reserve the right to adjust and amend designs without prior warning.
29. 
Some of our products such as lamp posts, furniture and sundial columns may incur extra delivery costs due to the increased weight or size of the item. We will endeavour to contact you with regards to any extra charges you may incur. For items that require to be delivered on a pallet, the courier is obliged to deliver to the Kerb only, although at the discretion of the driver they may be able to manoeuvre it onto your property. Disposing of the pallet and any packaging is the customer's responsibility. 

Bespoke & Made to Order Goods 

30a. Due to the nature of bespoke and made to order goods, we are not able to accept returns as these may have been manufactured especially for you. Where local works or artists have been used, these too may not accept returns as the item may have been especially prepared for you.

30b. Due to the nature of bespoke and made to order goods, we are not able to accept cancellations if the item/s are in the manufacturing process as these have been specially prepared for you. In some circumstances, works and artists may hold stock and so cancellations may be accepted on a case-by-case basis. Made to order incorporates both products and raw material which is made for you or ordered for you. We cannot take responsibility for any delays to your order as this is a bespoke service and delays can occur in production.

Guarantee
31a. Any GUARANTEE mentioned on the site only applies to products where this is stated. 
If a product is found to be defective within the timeframe offered, (from the date of the order) we will replace that part and deliver it to the customer.
The Guarantee ONLY applies to the metal components of the product (not the finish) and only for products ordered after 1 January 2009 when the guarantee came into effect. Products order before this date are not covered by the guarantee and the standard 1-year warranty applies. This does not affect your statuary rights.
31b. The Lamp Post 10 year Guarantee refers to the structural integrity of the post itself, excluding lanterns. It does not include the paintwork and cosmetic finish. As with all metal outdoor items, regular maintenance such as painting should be completed regularly to help preserve the post.
Image & Content Copyright

32. Due to the significant investment made in photography each year, the right to use any image which belongs to "The Company" is only granted whilst your account is active and may be revoked at “The Company’s” discretion. If your account becomes inactive for a period of over 90 days or overdue, the use of any imagery which is the property and copyright of "The Company”, will be automatically revoked and such images must be removed immediately, regardless of any related inventory you may hold. Use of imagery includes the website, print or any other medium. We recommend for peace of mind, that the images are deleted from your computer system and any printed literature removed from distribution. All content/copy and product information under any circumstances remain the property of "The Company". 

33. We reserve the right to refuse and close accounts at our discretion.
34. Bespoke and custom products, whereby the product has been manufactured to the customers’ specification are non-refundable and non-returnable. Prototypes are chargeable unless otherwise agreed and must be returned after inspection and approval. Due to differences in production procedure or practicality, finished products may not be identical copies of prototypes or technical drawings, we reserve the right to make adjustments where and when required.

35. Website discount codes
The company reserves every right to not deliver orders where the discount code has been misused on products it was not originally intended for, we will contact the customer regarding this and request that the outstanding balance is paid before the goods are released for delivery. If a product is already on special offer, other discounts cannot be applied on top of this.
36. Social media discount
Social media discounts are applicable to the first £250 of any purchase, and can only be used once per day, the discount cannot be used in conjunction with any other discounts or offers (ie. free delivery, special prices, other discount codes etc.), and orders cannot be combined.
37. Refunds and Cancellations - If you change your mind, you can return your item, but you must pay for the return. We are not responsible for damage caused by customer elected couriers. 


Trade 
Terms of payment shall be strictly net thirty days from the invoice date and shall not be varied except by the partner of the company in writing.

Private Customers

Private Customers shall be debited the full amount for goods and delivery at the time of order or within 24 working hours.

Stand Installation

We recommend you obtain professional advice when installing Stands - Also note all stands should be securely screwed to the floor.

We do not recommend proceeding with installation preparation until items have arrived safely and you are completely satisfied. 

1 Year Guarantee

Our 1-year guarantee only applies to the selected products it is stated on.

Silver Lining Discount

The silver lining discount cannot be used in conjunction with any other offers. 

Free Delivery

Free delivery is only applicable to certain specified lines and ranges, on orders being sent to mainland UK addresses. 
We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions

Price Match

We are unable to price match any product listing against any new, previous or competitor’s price.
Should the price be reduced due to web updates, collection discounts or other offers after purchase, we are not able to process partial refunds for any offer missed at the time of purchase.

Refunds & Returns

We are happy to refund or replace items where the goods are deemed faulty or wrongly described and reviewed as such at our discretion. If you have purchased an item from the showroom and would like a refund, please return the item with the original till receipt. In addition to your legal rights, we also allow you to return goods if you simply change your mind, please return the unused goods to us with the original till receipt within 28 days and we will offer you an exchange or refund.

Should you wish to return an online order that you deem to be faulty, wrongly described, or incorrectly delivered, it is your responsibility to notify us of any issues within 48hrs. Once notified, you must await a response before sending any items back to us. We will provide you with information and advice in order to rectify the issue and return the faulty item back to us.

If you change your mind about an item, you have 14 days in which you can return the item to us. Please notify us of any returns before sending the item back so we can issue you with a returns number. If you send an item back to us without a returns number or previous notification, whether faulty or unwanted, you may incur a £20 administration fee to cover the extra work involved in processing your return.

On receipt and inspection of the returned goods (within 21 days of receipt by the customer) to us, the customer can, at the discretion of the British Ironwork Centre, expect to receive a full refund for the goods.

It is your responsibility to ensure that returned goods reach us in a perfect, resalable condition. They should be in the original packaging or packaging of an equal quality. For palleted items, please ensure that you retain all packaging. Should you wish to return an item, it will need to be repackaged as best you can using the pallet supplied. In the event that packaging isn’t retained, you will be incurred the respective cost as quoted to us by the courier. This cost will be reduced from the refundable value of your item.

We cannot take responsibility for packages delayed, lost or damaged when returned back to us. We recommend always using a tracked service. Please always retain your proof of postage.

Terms & Conditions For Group Visits

PLEASE READ BEFORE LEAVING YOUR VEHICLE

  • Site traffic must not exceed 5mph.
  • The British Ironwork Centre will close on Fridays at 5.00pm
  • The café will be open all day, a perfect place to stop and sample our coffee and fruit teas, fresh salads, sandwiches and baguettes, not to mention the mouth-watering homemade cakes and scones.
  • There will be displays and workshops on throughout the day, please see our ‘what’s On’ board or speak to a member of the team.
  • Our current campaign, ‘Save a Life, Surrender Your Knife’ - Knife Angel is available for viewings between the times of 3-5pm on weekdays however this cannot be a guaranteed viewing.
  • Post the snaps of your visit onto Facebook and tag us, and we could be using your pictures on our website. We will always do our best to notify you if your pictures are used.
  • Visitors requiring disabled parking may park in our designated disabled parking bays located by the reception.
  • Most areas do have uneven ground.  Please be mindful of this and wear appropriate footwear. Visiting the centre is at your own risk, we do not take any responsibility for personal injury or for loss/damage to personal possessions.
  • Our first aid point is located next to the reception, please notify a member of staff who will escort you there.
  • Toilets are located around the site, in our main reception and next to our outdoor display area. Disabled toilet facilities are available at our main reception.  
  • Children must be supervised at all times, climbing or handling the sculptures are not permitted.
  • Please abide by on-site health and safety messages, for further terms and conditions please visit the website i.e all dogs must be kept on leads- doggie treats and waste bags are located at the showroom entrance.
  • When exiting the site, we advise that all visitors TURN LEFT.  If you need to access Oswestry please take a left at the Queen’s Head.
  • During wet weather you are parking at your own risk, for health and safety reasons any towing of vehicles will commence after 5 pm.

Finally, we hope you have an absolutely fantastic day, and enjoy all that the British Ironwork Centre has to offer. We will be working hard today to ensure your experience at the centre is nothing short of wonderful.

Your onsite Operations Managers are Ben and Sophia. Should you have any questions please just ask a site Marshall and we will be happy to meet you. 

Ticket Sales

We kindly ask that all visitors read the event descriptions carefully to ensure that the event is suitable.

  • Responsibility cannot be taken for any possessions left unattended anywhere on site including such places as buggy parks.
  • All tickets are non-refundable and non-transferable. 
  • We reserve the right to cancel any event as deemed necessary by the management.
  • We cannot accept responsibility for any lost tickets. Please arrive promptly for any specified time slots or appointments as we are not able to reserve places or delay other ticket holders. Late arrivals may be denied access to an event or demonstration at the management’s discretion.
  • Please be aware that events often sell out in advance and we cannot guarantee entry on the day. We kindly ask that all visitors read the event descriptions carefully.
  • Please note that tickets are not available to purchase through our showroom.
  • We kindly ask that all visitors respect staff members as harassment and aggression will not be tolerated in any form and may result in exclusion from the event or expulsion from the site in extreme cases, with ongoing membership being banned.

Blacksmith Experience

Prior to booking your experience, please familiarise yourself with our Terms and Conditions

  • I understand that by booking this experience, I have given up my right to take legal action against the British Ironwork Centre / Black Country Metalwork’s should I suffer a personal injury. I understand that by requesting to take part in working in the forge, operating and using the forging equipment, I am responsible for my own health and safety.
  • All courses include materials. PPE will be provided but please wear sturdy shoes/boots and old clothes. No Fleeces, please.
  • I understand it is my responsibility to ensure I am wearing the equipment provided Goggles, gloves, apron and face shields are all provided.
  • Age – minimum age limit is 18 years of age.
  • Half day experiences: a light refreshments will be provided, those taking the taster 2hr sessions will receive a hot drink.
  • Items that are made can be taken home at no extra cost providing that it is within the price bracket chosen. 
  • Additional items can be made at an agreed charge.
  • You must attend a health and safety briefing before starting your experience.
  • Please note that the blacksmithing experience does not cover the use of welding equipment.
  • Please telephone us before starting your journey.
  • As the forge is a potentially hazardous working environment unsuitable behaviour may result in removal from the premises.
  • Please inform the British Ironwork Centre upon booking your experience of any medical conditions which the participant or guest may have to which could affect the experience.
  • Classes will be held with a maximum of two people per session and grouped depending on experience level.