Working with a social conscience for our community and nation


Terms & Conditions and Returns Policy

We hope to make each visit special, please take some time to read our terms and conditions carefully. If you have any further questions, please do not hesitate to contact a member of staff.

  • Site traffic must not exceed 5mph.
  • The British Ironwork Centre will close at 5:30pm Monday to Thursday, Friday and Saturday at 5.00pm, then at 4pm on Sundays and Bank Holiday Mondays.
  • Picnics are not permitted on site.
  • Dogs are welcome, the exception being that they sadly cannot enter the showroom.
  • The café will be open all day, a perfect place to stop and sample our coffee and fruit teas, fresh salads, sandwiches and baguettes, not to mention the mouth-watering homemade cakes and scones.
  • There will be displays and workshops on throughout the day, please see our ‘what’s On’ board or speak to a member of the team.
  • Our current campaign, ‘Save a Life, Surrender your Knife’ - Knife Angel is available for viewings- although these are not guaranteed, so please speak to a member of staff.
  • Post your snaps of your visit onto Facebook and tag us, and we could be using your pictures on our website. We will always do our best to notify you if your pictures are used.
  • Visitors requiring disabled parking should notify a site marshal.  A hard standing parking space will be allocated to you. Anyone arriving without making prior arrangements may not be able to access our facilities if they are full to capacity.
  • Most areas do have uneven ground.  Please be mindful of this and wear appropriate footwear. Visiting the centre is at your own risk, we do not take any responsibility for personal injury or for loss/damage of personal possessions.
  • Our first aid point is located next to reception, please notify a member of staff who will escort you there.
  • Toilets are located around the site, in our main reception and next to our outdoor display area. Disabled toilet facilities are available at our main reception.  
  • Children must be supervised at all times, climbing or handling the sculptures is not permitted.
  • Please abide by on site health and safety messages, for further terms and conditions please visit the website i.e all dogs must be kept on leads- doggie treats and waste bags are located at the showroom entrance.
  • When exiting the site, we advise that all visitors TURN LEFT.  If you need to access Oswestry please take a left at the Queen’s Head.
  • During wet weather you are parking at your own risk, for health and safety reasons any towing of vehicles will commence after 5pm.
  • As the site is predominantly an Ironworks & Sculpture Park we recommend wearing old clothes when visiting. Appropriate footwear must also be worn due to uneven ground. 

Finally, we hope you have an absolutely fantastic day, and enjoy all that the British Ironwork Centre has to offer. We will be working hard today to ensure your experience at the centre is nothing short of wonderful.

Your onsite Operations Managers are Ben and Sophia. Should you have any questions please just ask a site Marshall and we will be happy to meet you.

All members receive 10% off in our showroom*, please visit the showroom or main reception for a members application form, Membership to the centre is free.

Christmas Dispatches

We will be making every effort to dispatch all orders received before the 22nd December before works shut down on the 23rd December. However in all cases this may not be possible and the standard 7-10 working day lead time may apply, of course if you are having bespoke finishes these can sometimes take a little longer still.  Even where orders are dispatched before works shut down, unfortunately no guarantees can be made due to the high seasonal courier traffic and situations outside of our control that delivery will be made before Christmas. Incidents like this are fortunately few and far between.  

Terms & Conditions For Items Purchased Online
1. In these terms and conditions of sale the expression “The Company” means British Ironwork Centre. And the “purchaser” means the company, firm or persons to whom the goods are supplied by the Company under this contract.
2. No description of goods by the company in any leaflet, catalogue or other written matter shall constitute a contract of sale of goods by description for the purposes of the Sale of Goods Act 1893 and the Sale of Goods Act 1979.
3. Any reference to weights and dimensions or performances contained in any catalogue, leaflet or other written matter by the company are approximate only and shall not constitute an implied term of this contract.
4. The Company shall not be responsible for any consequence of non-delivery or late delivery of goods due to any causes (such as weather, fire, strike, miss-communications, government control or shortages of (materials/labour) and no such non delivery or late delivery shall entitle the purchaser to rescind this contract. Please note this list is not exhaustive and only includes some of the most common consequences of non-delivery or late delivery. The company accepts no liability or responsibility for loss of earnings or any charges that may be incurred due to non-delivery or late delivery. Delivery dates are always subject to change and therefore we strongly advise that no arrangements are made until you have received the goods and are fully satisfied.
The company urges patience from its customers regarding all deliveries, especially during annual and bank holidays and, also during the company’s annual stocktaking period, as this may cause an extended delay to our stated delivery times or the agreed delivery time provided by external companies. 
4b. Ireland, Scotland and offshore isles may also incur an additional delivery surcharge. This will be related to the size, weight and type of product that is being shipped. In these instances, we suggest you do the following:
Place the order in the normal way. We will then contact you with the additional charge (if any) and apply this to your order. You will then be able to either accept or cancel your order based on these charges.
4c. Due to the automatic nature of the carriage calculation system we reserve the right to contact the customer and alter the carriage cost if the cost is higher than carriage charged.
5. The company will not accept any claim relating to the condition or quantity of goods delivered unless formal written notice of any such claim is received by the company within seven days of the delivery date.
6. The Company will not in any circumstances accept liability for any consequential loss of profits/earnings or third party claims or detention or delay or expenses of any kind howsoever caused. This includes any agreements made through external delivery companies, including any miscommunications on delivery or dispatch times. We make NO GUARENTEES on delivery times, these are all estimated.
7. Whilst any money remains outstanding by the customer to the Company, title to all goods (under any contract) shall remain vested in this company. This Company may recover any goods upon demand and shall resell at our own discretion. The purchaser shall hold such goods as trustee for this company and any resale of the goods by the purchaser shall not involve the passing of title from this company unless and until the goods have been paid for in full.
8. Products of multiple origin.
9. All prices shall be subject to increase in the event of increases in wages or raw materials occasioned by government act or regulation and any other relevant increase occurring before completion of any order. All offers and discounts are for orders over £10.
10. All samples are to be paid for by the purchaser, unless agreed prior to despatch, if trading commences on the same items, a credit can be issued.
11. These conditions of sale shall apply to every order passed with the company and no substitution or condition in the purchasers order form or condition of trade or the like which would or might negative derogate from conflict with or qualify any of these conditions of sale shall apply to such order unless expressly accepted by the company in writing. Whilst we always go over and beyond, to fully satisfy our customers, we cannot offer or participate in compensation claims.
12. An interest charge of 25% will be levied against outstanding invoices or part invoices remaining unpaid.
13. We are not responsible for any costs or damages associated with a products use, misuse or incorrect installation.
14. British Ironwork Centre are not responsible for any loss or damages in any form associated with the purchase and/or supply of goods. 

15. Any purchases (client) instructing us to despatch goods direct to their customer has to be the purchases (clients) risk.
16. Any delivery note signed in an unclear fashion or undated by the purchaser (recipient) has to be taken as correct, the purchaser has a responsibility to sign for material in full, full signature/full printed name and dated.

17. A restocking charge of 50% will be levied if goods are returned without prior agreement with British Ironwork Centre.
18. Acceptance of an order takes place when the order has been dispatched from The Company
19. When an order has been placed, and accepted, the customer must ensure that someone is available at the given delivery time and address to accept the goods and sign the delivery note. Failure to do this will result in the goods being returned to the customers’ local delivery depot, whereby, a card will be posted through the customers’ door. The customer must follow the directions regarding a subsequent attempt at delivery, or may choose to collect from the said depot. If the customer chooses not to respond to these directions, or contact the said depot, the parcel will be returned back to Black Country Metal Works and the customer will then need to arrange collection at their own cost, from Black Country Metal Works. We advise that no arrangements are made with tradesmen or contractors until the customer has received the goods, they are in their possession and they are fully satisfied.
Guarantee
20a. Any GUARANTEE mentioned on the site only applies to products where this is stated. 
If a product is found to be defective within the timeframe offered, (from the date of the order) we will replace that part and deliver it to the customer.
The Guarantee ONLY applies to the metal components of the product (not the finish) and only for products ordered after 1 January 2009 when the guarantee came into effect. Products order before this date are not covered by the guarantee and the standard 1 year warrantee applies. This does not affect your statuary rights.

20b. The Lamp Post 10 year Guarantee refers to the structural integrity of the post itself, excluding lanterns. It does not include the paintwork and cosmetic finish. As with all metal outdoor items, regular maintenance such as painting should completed regularly to help preserve the post.
Image & Content Copyright
21. Due to significant investment made in photography each year, the right to use any image which belongs to "The Company" is only granted whilst your account is active and may be revoked at “The Company’s” discretion. If your account becomes inactive for a period of over 90 days or overdue, the use of any imagery which is the property and copyright of "The Company”, will be automatically revoked and such images must be removed immediately, regardless of any related inventory you may hold. Use of imagery includes website, print or any other medium. We recommend for peace of mind, that the images are deleted from your computer system and any printed literature removed from distribution. All content/copy and product information under any circumstances remain the property of "The Company". 
22. We reserve the right to refuse and close accounts at our discretion.
23. Bespoke and custom products, whereby the product has been manufactured to the customers’ specification are non-refundable and non-returnable. Prototypes are chargeable unless otherwise agreed and must be returned after inspection and approval. Due to differences in production procedure or practicality, finished products may not be identical copies of prototypes or technical drawings, we reserve the right to make adjustments where and when required.

24. Website discount codes
The company reserves every right to not deliver orders where the discount code has been misused on products it was not originally intended for, we will contact the customer regarding this and request that the outstanding balance is paid before the goods are released for delivery. If a product is already on special offer, other discounts cannot be applied on top of this.
25. Social media discount
Social media discounts are applicable to the first £250 of any purchase, and can only be used once per day, the discount cannot be used in conjunction with any other discounts or offers (ie. free delivery, special prices, other discount codes etc.), and orders cannot be combined.
26. Refunds and Cancellations
All orders place are subject to our cancellation and refund policy, please click here for more details.
Trade 
Terms of payment shall be strictly net thirty days from the invoice date and shall not be varied except by the partner of the company in writing.

Private Customers
Private Customers shall be debited the full amount for goods and delivery at time of order or within 24 working hours.
Stand Installation
We recommend you obtain professional advice when installing Stands - Also note all stands should be securely screwed to the floor.

1 Year Guarantee
Our 1 year guarantee only applies to the selected products it is stated on.
Silver Lining Discount
The silver lining discount cannot be used in conjunction with any other offers. 

Free Delivery
Free delivery is only applicable to certain specified lines and ranges, on orders being sent to mainland UK addresses. 
We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions
Price Match
We are unable to price match any product listing against any new, previous or competitor’s price.
Should the price be reduced due to web updates, collection discounts or other offers after purchase, we are not able to process partial refunds for any offer missed at the time of purchase.

Terms & Conditions For Group Visits

PLEASE READ BEFORE LEAVING YOUR VEHICLE

  • Site traffic must not exceed 5mph.
  • The British Ironwork Centre will close on Fridays at 5.00pm
  • The café will be open all day, a perfect place to stop and sample our coffee and fruit teas, fresh salads, sandwiches and baguettes, not to mention the mouth-watering homemade cakes and scones.
  • There will be displays and workshops on throughout the day, please see our ‘what’s On’ board or speak to a member of the team.
  • Our current campaign, ‘Save a Life, Surrender your Knife’ - Knife Angel is available for viewings between the times of 3-5pm on weekdays however this cannot be a guaranteed viewing.
  • Post your snaps of your visit onto Facebook and tag us, and we could be using your pictures on our website. We will always do our best to notify you if your pictures are used.
  • Visitors requiring disabled parking may park in our designated disabled parking bays located by recpetion.
  • Most areas do have uneven ground.  Please be mindful of this and wear appropriate footwear. Visiting the centre is at your own risk, we do not take any responsibility for personal injury or for loss/damage of personal possessions.
  • Our first aid point is located next to reception, please notify a member of staff who will escort you there.
  • Toilets are located around the site, in our main reception and next to our outdoor display area. Disabled toilet facilities are available at our main reception.  
  • Children must be supervised at all times, climbing or handling the sculptures is not permitted.
  • Please abide by on site health and safety messages, for further terms and conditions please visit the website i.e all dogs must be kept on leads- doggie treats and waste bags are located at the showroom entrance.
  • When exiting the site, we advise that all visitors TURN LEFT.  If you need to access Oswestry please take a left at the Queen’s Head.
  • During wet weather you are parking at your own risk, for health and safety reasons any towing of vehicles will commence after 5pm.

Finally, we hope you have an absolutely fantastic day, and enjoy all that the British Ironwork Centre has to offer. We will be working hard today to ensure your experience at the centre is nothing short of wonderful.

Your onsite Operations Managers are Ben and Sophia. Should you have any questions please just ask a site Marshall and we will be happy to meet you. 

The Forge Falconry

  • A minimum age of 14 is required for all experiences offered by The Forge Falconry. 
  • All experiences are weather dependant and can be cancelled if the head falconer believes that the weather can be a risk to the birds. All persons expecting to participate in that day's experiences will be contacted prior to arrival.
  • We treat our birds with respect and we kindly ask that our visitors behave responsibly.
  • Your booked experience may have to be cancelled due to poor weather conditions (Our raptors do not like heavy rain or gale force winds).
  • Please inform the Falconry of any medical conditions which the participant or guest may have to which could affect the experience.
  • The Forge Falconry will not be held liable for any injuries sustained by the participant or guest whilst on an experience.
  • Be aware that the birds have sharp talons and beaks and will not tolerate inappropriate behavior. You may get bitten or footed if you do not follow the Head Falconers instructions, to which we will not be held liable.
  • Falconry gloves will be provided and must be worn when handling any of the raptors.
  • Participants must wash their hands after handling our birds and there food (raw meat).


Ticket Sales

We kindly ask that all visitors read the event descriptions carefully to ensure that the event is suitable.

  • Responsibility cannot be taken for any possessions left unattended anywhere on site including such places as buggy parks.
  • All tickets are non-refundable and non-transferable. 
  • We reserve the right to cancel any event as deemed necessary by the management.
  • We cannot accept responsibility for any lost tickets. Please arrive promptly for any specified time slots or appointments as we are not able to reserve places or delay other ticket holders. Last comers may be denied access to an event or demonstration at the management’s discretion.
  • Please be aware that events often sell out in advance and we cannot guarantee entry on the day. We kindly ask that all visitors read the event descriptions carefully.
  • Please note that tickets are not available to purchase through our showroom.
  • We kindly ask that all visitors respect staff members as harassment and aggression will not be tolerated in any form and may result in exclusion from the event or expulsion from the site in extreme cases.

Blacksmith Experience

Prior to booking your experience, please familiarise yourself with our Terms and Conditions

  • I understand that by booking this experience, I have given up my right to take legal action against the British Ironwork Centre / Black Country Metalwork’s should I suffer personal injury. I understand that by requesting to take part in working in the forge, operating and using the forge equipment, I am responsible for my own health and safety.
  • All courses include materials. PPE will be provided but please wear sturdy shoes/boots and old clothes. No Fleeces please.
  • I understand it is my responsibility to ensure I am wearing the equipment provided Goggles, gloves, apron and face shields are all provided.
  • Age – minimum age limit is 18 years of age.
  • Half day experiences: a light refreshments will be provided, those taking the taster 2hr sessions will receive a hot drink.
  • Items that are made can be taken home at no extra cost providing that it is within the price bracket chosen. 
  • Additional items can be made at an agreed charge.
  • You must attend a health and safety briefing before starting you experience.
  • Please note that the blacksmithing experience does not cover the use of welding equipment.
  • Please telephone us before starting your journey.
  • As the forge is a potentially hazardous working environment unsuitable behaviour may result in removal from the premises.
  • Please inform the British Ironwork Centre upon booking your experience of any medical conditions which the participant or guest may have to which could affect the experience.