Delivery & Returns

CHECKING GOODS

DELIVERY

Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. At this time, it is up to you, the consignee, to collect the parcel within 7 days. After 7 days, the parcel will be returned to the British Ironwork Centre whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. We accept no responsibility for DPD courier services.

For all other courier services and providers, in the event that you are not available to take delivery, your item(s) may be left with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.

You agree that proof of delivery will constitute one of the following:

A recipient signature if the item is delivered to your address
A recipient signature if the item is delivered to a neighbouring address
A photograph showing the item left on your property
A drop card stating the item has been left with a neighbour or on your property
If you wish to dispute the delivery of your item(s), you must make your complaint in writing either by email to [email protected] or by post to the following address:

Customer Service Manager, British Ironwork Centre, Whitehall, Aston, Oswestry, Shropshire, SY11 4JH

Please include the following with your complaint:

Your name, telephone number, and email address
The consignee name and delivery address is given when you placed the order
Your order or invoice number (if known)
A brief description of the reason for the disputed delivery
A signed declaration from the person to whom the parcel was addressed stating that they have not received the item(s)

FREE DELIVERY

FREE NEXT DAY & NEXT DAY DELIVERY

Items with free next day delivery are marked with our ‘next day delivery banner’. Orders must be received before 3pm. Orders that are placed after 3pm on a Friday will be dispatched the next working day, Monday. Orders that are placed on a weekend will not qualify for free next day delivery. Please note: the British Ironwork Centre do not operate on weekends, bank holidays or seasonal holidays and the courier services operate Monday to Friday. Next day delivery is only available to mainland UK addresses (this does not include the Scottish Highland’s or Island’s, Ireland, Scilly Isle’s, Channel Island’s or the Isle Of Man). If an order is placed containing these places you may be contacted for extra delivery payment, see below – UK Areas needing additional postage and custom quotes.

We will make every effort to ensure that your item is dispatched and delivered the next day. This will happen 99.9% of the time. Occasionally due to circumstances outside of our control i.e. raw material supplies, labour, courier breakdown etc. The next day delivery may not occur. We cannot take responsibility where this is not been achieved but will make every effort to ensure your item reaches you as quickly as possible. Delays arising with couriers or Royal Mail are outside of our control and are completely unavoidable.

In the event that you are not available to take delivery, some courier services and providers may leave your item(s) with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.

Products with a Made to Order lead time will be dispatched on a next day delivery service as soon as the product is ready. Lighting products may require a lead time to produce and will also be sent on a next day service where available as soon as the product is ready. All items on the order will be dispatched together, once the last item has been completed in production.

In some cases, if there are multiple items on the order, this could override both the free next day delivery and free delivery option, depending on the weight and size of the overall order.

Please note, the next day delivery is also reliant on the courier and on occasions may take up to 3 working days in certain UK mainland post codes across the country.

PALLETED ITEMS INCLUDING LARGE, HEAVY OR FRAGILE ITEMS

Some of our products such as lamp posts, furniture and sundial columns may incur extra delivery costs due to the increased weight or size of the item. We will endeavour to contact you with regards to any extra charges you may incur. For Items that require to be delivered on a pallet, the courier company is obliged to deliver to the kerbside only, although at the discretion of the courier driver they may be able to manoeuvre it onto your property. Disposing of the pallet and any packaging is the customer’s responsibility.

Delivery of large and cumbersome items may occasionally be ‘vehicle side only’ and may require unloading directly by the customer. In such cases where there is a failed delivery or where delivery is proven to be obstructed by the customer, the company reserves the right to cancel the order minus any costs incurred.

Kerbside delivery is a service where a courier delivers items to the kerbside (parking as close to the delivery address as possible) of an address, rather than to the door. Used for large, heavy or bulky items that are difficult to carry.

CHRISTMAS DELIVERY

We will endeavour to dispatch all goods ordered before our annual Christmas shut down (23rd December to 2nd January 2025). For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.

For all regular orders placed after Monday 15th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year.

We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available.

All orders received after the 23rd of December will be processed after the 2nd January 2025, including those with Free Next Day Delivery.

All items ordered from the 7th November to the 15th December, will be eligible for our extended returns policy until the end of January. Any items purchased outside of this date bracket, which are wished to be returned, will come under our standard returns policy of 14 days.

UK AREAS NEEDING ADDITIONAL POSTAGE AND CUSTOM QUOTES
Some areas within the United Kingdom are subject to higher delivery costs due to their location or the need for ferry crossings. These areas are listed below. If you wish to order from one of these postcodes, please ask for a quotation before ordering.

POSTCODES

ALL BT postcodes – Northern Ireland
ALL GY postcodes – Guernsey
ALL JE postcodes – Jersey
ALL IM postcodes – Isle of Man
AB31-AB56 – Scottish Highland
IV1-IV63 – Scottish Highland
KW0-KW14 – Scottish Highland
PA20-PA49 – Scottish Highland
PA60-PA78 – Scottish Highland
PH15-PH44 – Scottish Highland
PH45-PH48 – Scottish Highland
PH49-PH50 – Scottish Highland
KA27-KA28 – Scottish Highland
PO30-PO41 – Isle of Wight
TR21 – Isle of Scilly
TR25 – Isle of Scilly
ALL HS postcodes – Scottish Islands
ALL ZE post codes – Scottish Islands
KW15-17 – Orkney Islands

Click & Collect

Click and collect qualifies for 15% discount. Sale and clearance items are excluded and do not qualify for the click and collect discount.

If you have changed your mind about the product you have received and wish to return it, you have 14 days for a full refund of the product cost. To return your item, follow these easy steps:

Email us at: [email protected]

Include your full order number and delivery postcode

Let us know which item you are returning, either by the SKU code or product name and the reason why

The items being returned, should be in a perfect, resaleable condition and well packaged, in either the original or likewise packaging and addressed to:

Returns Department
British Ironwork Centre
Whitehall
Aston
Oswestry
SY11 4JH

Return to us using the courier service of your choice, ensuring the order number is clearly visible on the packaging. Make sure to ask for and retain your receipt as proof of return, BCMW cannot be held responsible for any items that may be damaged or go missing in transit.

Returns may take a little while to be processed from the date they return at our goods in. As soon as it has been processed you will receive an email to confirm.

Your refund will be provided approx. 10 working days after this return has been processed.

If you return your item without contacting us beforehand, you may incur a £20.00 administration fee to cover the extra work involved in processing your return.

Depending on the size and nature of your item, you may incur a 25% restocking fee which will be deducted from the purchase price of the item before being refunded back to you. At their discretion, BCMW shall make reimbursement of the whole or part of the purchase price.

If avoidable damage occurs to return items through poor packaging, lack of packaging or if a product has been used, then BCMW has the right to reduce the refundable value amount. This will depend on the circumstances, the damaged occurred and if the item can be repaired.

For items purchased in-store, please check your receipt and goods before leaving. If you would like to return an item, you will need to do this in store.