Changed Your Mind – Don’t worry.
If you change your mind about the product you’ve purchased, don’t worry you have 14 days to return the product to us without question. Please just ensure that the goods are returned safely and in a resalable condition, we recommend using a tracked delivery service. For customers outside of the European Union goods can only be returned if faulty.
If your goods arrived damaged or only in part, please sign for the goods as “damaged”. Please notify us within 48 hours of receipt. Please carefully re-pack the goods, in their original packaging, or packaging of a suitable nature as to fully protect the goods on their return journey to us. Once the goods arrive safely back with us, they will be inspected and if found to be either damaged or faulty you will be offered a replacement or refund.
Bespoke & Made to Order Goods
Due to the nature of Bespoke and Made to Order Goods, we are not able to accept returns as these may have been manufactured especially for you. Where local works or artists have been used, these too may not accept returns as the item may have been especially prepared for you. In some circumstances, works and artists may hold stock and so returns may be accepted on a case by case basis. Made to Order incorporates both products and raw material which is made for you or ordered for you
We cannot take responsibility for packages delayed, lost or damaged, we recommend always using a tracked service, please always retain your proof of postage . For more information our returns policy please follow this link.
For more information our returns policy please follow this link.