Meet The Team
Chairman & Founder
Our interests in running this business are of course to ensure our customers are cared for, that they would always wish to return, and that together we gain a mutual benefit in the long-term. However, we have little or no interest in following the more corporate route of chasing sales or increasing profitability at any cost. We always prefer to operate within a more conscious based ethos. This means, we effectively make decisions, based on the good of all involved, our customer, our community, our nation and all of the staff and artisans working here. It may sound a little reminiscent of the kibbutz concept, but we know, that by taking a very proactive stance on all the elements in running our business, that we can achieve and enrich many goals simultaneously benefiting so much more than just ourselves. If you have any further questions, please contact me on firstname.lastname@example.org
I’m responsible for the operational side of the business, ensuring we’re moving towards our goals and aspirations. I enjoy spending as much time as possible speaking with our customers and providing support, if you would like to speak with me directly, please feel free to do so! My other passions include marketing and design which I’ll do during any free time I might have.
Hello, my name is Sophia Knowles.My role as Operations Director is certainly varied and requires dedication to operational and functional excellence, including overseeing the provision of services. My role entails me to have a hand in virtually every aspect of the business, and I am tasked with ensuring it all runs smoothly. My aim is to maintain the high standard that The British Ironwork Centre is known for, I hope to see you all at our upcoming events.
Customer Services Team
Trade Sales Manager
It’s my job to coordinate the overall day to day running of our busy General office. I look after all of our loyal Trade customers, as well as overseeing the care of new Customers and Queries.I place all of the orders on to our system and process the invoices. I also assist with credit control. Another area of my job is working alongside Vanessa in the exportation of our goods. I have been with the company for 11 years, this has enabled me to possess a wealth of knowledge which furthers my ability to assist with any queries.
Graphic Designer & Publicity
Hi, my role is to redesign and update our website with new offers and promotions, as they arise. I design all the brochures and literature that is sent out to our customers, and I ensure that products are shown clearly and that pictures are easy to understand.I also ensure we are always reflected well and regularly in the Media, dealing with all press releases to Trade Magazines, publications and Newspapers.
PA & Social Media
Hi, my name is Sarah and I look after our Social Media accounts. I am also PA to the management and heavily involved in our community and charity work which is really close to our hearts. At the moment we are creating a 26ft sculpture made from knives collected through knife amnesties. I am heavily involved in the communication with the forces and the progression of the campaign. As the business has grown, so have our social media accounts and we now have over 10,000 followers to keep updated with news and events at The British Ironwork centre..
Online Administrator & Photographer
Hi, my name is Chris. My role is the maintenance of the Black Country Metalworks website. Making sure all offers and new lines are listed correctly for the customer, also making sure products are up to date and accurate, making the site easy to use. I also photograph products making sure they are shown accurately for the customer to easily understand what they are purchasing.
Ecommerce Channel Manager
Hi there, my name is David. I monitor key eCommerce channels, my aim is to provide the highest standard of customer care. I am also known as the 'Lighting Expert' as my knowledge our wonderful lighting range knows no bounds. Please do not hesitate to contact me with any questions that you may have.
Becca has been with us for only a year, but already does so much for us. She is an integral part of our purchasing team. Becca really has a keen eye for style and Christmas is her favourite time of year. You may see her in the grotto dancing along to christmas tunes!
Website Development & Quality Control
I am responsible for checking the quality of our goods and ensuring they are described correctly and thoroughly on the Website. I work constantly on website text and end user information.
Hi, my role is looking after our accounts department and ensuring all things financial are kept running smoothly. Please feel free to contact me if you have any questions regarding your payments or if you like any account information.
I am responsible for the Showroom and outside display area, this is no mean task. Its 4 acres of outdoor display and a showroom that actually is, without question, the largest display of decorative ironwork in the UK. My career history surrounds Merchandising and display, creating exciting and visually inspired retail experiences. However, my role here at Black Country metal works is really drawing on all my experience and imagination. I’m solely accountable for ensuring, every customer feels the WOW factor on arrival and feeling they've witnessed something unique after leaving.
As our Operations Manager, Jill always has her finger firmly placed on the pulse with the day to day running of the showroom and café. Jill has a keen eye for detail and an obsession with Jelly Babies.
Meeter & Greeter
Kenton is the first face that our visitors see when entering our site. He always has a smile on his face and a friendly disposition when greeting each and every one of our members. Always happy to help, Kenton is your first port of call when it comes to asking any burning questions you may have about the centre and your visit.
Hello my name is Paula, I have worked within the showroom team since September 2016. Something that I really enjoy about working here is that there is never a dull moment. In my spare time I enjoy cooking and adventures in the great outdoors. I am also a keen knitter.
Hello, my role here at the centre involves providing the very best customer service to our wonderful visitors. I can often be seen power walking through the showroom doing jobs. In my spare time I love to spend time with my family, my children are my world.
Forge Café Team
Front of House Manager
Keith is our Front Of House Manager in the Forge Café! Keith has worked in the catering industry for 21+ years. He has only been with us for 3 months but has been hugely influential in ensuring things run smoothly in our cafe. He has really brought the team together and it feels like he has been here years.
Hazel has worked with us for over 3 years now and her experience and knowledge has become invaluable to the smooth running of our cafe. Hazel doesn’t mind getting stuck into whatever task is thrown at her and always has a smile on her face.
Chelsea has been here nearly 2 years now and is our coffee connoisseur, creating beautifully artistic coffees! But it’s not just when creating coffees Chelsea reaches the high notes, she has the voice of an angel too!
Warehouse & Workshop Team
Hi, my duties include overseeing the day to day running of our warehouse, and the careful picking, packing, checking and handling of all of your orders and requirements, and ultimately ensuring that these are dealt with in an efficient and timely manner. I am also responsible for the setting up of our Trade and Retail stands at Exhibits and Shows, around the country and abroad.(Neil makes up all the display stands, and house signs - and has a good eye for detail)I am also the Warehouse First-Aider.
I've joined the company to strengthen the speed and efficiency, of our order preparation and dispatch department.I aim to gain sufficient experience within this department and to obtain my own set of responsibilities, thereafter furthering my career within BCMW. I hope soon to take advantage of the many training schemes available within BCMW, forklift license to mention one.
I’m the guy that ensures everything is all ship shape and dandy. With the ever-growing volume of visitors, it’s hardly surprising it all creates an enormous list of jobs to do. The site is rather extensive, sprawling over 90 acres, all of which has to look and feel wonderful, not to mention safe. From the hard standing areas to the green rolling meadows, to the wooded coppices, it all needs nurturing and care. My time is completely absorbed into ensuring each and every visitor feels that they’ve entered a small part of Shropshire heaven (known locally as God’s Country).
Ground Maintenance & Landscaping
My responsibilities are keeping the grounds and sculpture park in beautiful order. With over 20 acres of manicured lawns and gardens and being Shropshire’s premier sculpture park, the importance of high presentation is of the utmost priority.
Retail Support Advisor
I have worked for the company for over 25 years. I am involved with all special product ranges that are produced and supplied by The British Ironwork Centre to bespoke customers. It is my job to ensure the right product reaches the right customer and on time. Essentially, I am responsible for unique products, designed and finished specifically for individual clients.
William Mervyn Jones
Paint & Finishing Shop Manager
I look after all the daily production runs and ensuring quality is maintained. This normally includes inspection, organising remedial works etc. My expertise is very broad and very able to tackle most projects comfortably.
Garrick Works Supervisor
I look after the supervision of Garrick works, and all of the day to day tasks and activities. The entire site is my sole responsibility, ultimately I ensure the smooth running of it. This includes maintenance and security.I have worked for the company for the last 3 years and have previously been a sub-contractor for the last 10 years.
Tourism & International Relations Team
David Higman MBE
David has spent the past 27 years working in the tourist industry in and around the Oswestry area. His work has included the setting up of three transport museums, working with councils, assisting with TV and radio broadcasting on various tourism aspects.
Hello. I’m responsible for developing export sales to France and Spain. If you are an export customer and would like any information about our product range please call me on + 44 (0)1691 610952 or by email to email@example.com