Working with a social conscience for our community and nation


Meet The Team

 

 

 

 

 

 

Hello, my name is Sophia Knowles.My role as Operations Director is certainly varied and requires dedication to operational and functional excellence, including overseeing the provision of services. My role entails me to have a hand in virtually every aspect of the business, and I am tasked with ensuring it all runs smoothly. My aim is to maintain the high standard that The British Ironwork Centre is known for, I hope to see you all at our upcoming events.

Customer Services Team

It’s my job to coordinate the overall day to day running of our busy General office. I look after all of our loyal Trade customers, as well as overseeing the care of new Customers and Queries.I place all of the orders on to our system and process the invoices. I also assist with credit control. Another area of my job is working alongside Vanessa in the exportation of our goods. I have been with the company for 11 years, this has enabled me to possess a wealth of knowledge which furthers my ability to assist with any queries.

 

Hi, my role is to redesign and update our website with new offers and promotions, as they arise. I design all the brochures and literature that is sent out to our customers, and I ensure that products are shown clearly and that pictures are easy to understand.I also ensure we are always reflected well and regularly in the Media, dealing with all press releases to Trade Magazines, publications and Newspapers.

 Hi, my name is Sarah and I look after our Social Media accounts. I am also PA to the management and heavily involved in our community and charity work which is really close to our hearts. At the moment we are creating a 26ft sculpture made from knives collected through knife amnesties. I am heavily involved in the communication with the forces and the progression of the campaign. As the business has grown, so have our social media accounts and we now have over

10,000 followers to keep updated with news and events at
The British Ironwork centre.

Hi, my name is Chris. My role is the maintenance of the Black Country Metalworks website. Making sure all offers and new lines are listed correctly for the customer, also making sure products are up to date and accurate, making the site easy to use. I also photograph products making sure they are shown accurately for the customer to easily understand what they are purchasing.

Hi, my role is looking after our accounts department and ensuring all things financial are kept running smoothly. Please feel free to contact me if you have any questions regarding your payments or if you like any account information.

 

 

The Showroom Team

 

 

 

I am responsible for the Showroom and outside display area, this is no mean task. Its 4 acres of outdoor display and a showroom that actually is , without question , the largest display of decorative ironwork in the UK. My career history surrounds Merchandising and display, creating exciting and visually inspired retail experiences.However my role here at Black Country metal works is really drawing on all my experience and imagination.

I’m solely accountable for ensuring, every customer feels the WOW factor on arrival and feeling they've witnessed something unique, after leaving. My ultimate compliment will be, everyone telling friends and family about our centre and advising them to visit too.

 

 

 

 Hello my name is Paula, I have  worked within the showroom team since September 2016. Something that I really enjoy about working 

here is that there is never a dull moment. In my spare time I enjoy cooking and adventures in the great outdoors. I am also a keen knitter. 

 

 

 

 

 Hello, my role here at the centre involves providing the very best customer service to our wonderful visitors. I can often be seen power walking through the showroom doing jobs. In my spare time I love to spend time with my family, my children are my world. 

 

 

 

 

Warehouse & Packing Team

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I've joined the company to strengthen the speed and efficiency, of our order preparation and dispatch department.I aim to gain sufficient experience within this department and to obtain my own set of responsibilities, thereafter furthering my career within BCMW. I hope soon to take advantage of the many training schemes available within BCMW, forklift license to mention one.

I’m the guy that ensure, it’s all ship shape and dandy, with the ever-growing volume of visitors, it’s hardly surprising it all creates an enormous list of jobs to do.
The site, is rather extensive, sprawling over 90 acres, all of which has to look and feel wonderful, not to mention safe.
From the hard standing areas to the green rolling meadows, to the wooded coppices, it’s all needs nurturing and care, so my time is completely absorbed into ensuring ea and every visitor feels that they’ve entered a small part of Shropshire heaven ( known locally as God’s Country )
If we aren’t out mowing acres of grassland, we are maintaining sculptures and statues alike, needless to say, time here really does fly.
I would argue, I have the very best of freedom here, enjoying the summer and spring outside and helping inside during the worst of the winters, it’s a project that you really start to feel completely part off.

David Higman - Tourism Advisor

David Higman MBE

David has spent the past 27 years working in the tourist industry in and around the Oswestry area. His work has included the setting up of three transport museums, working with councils, assisting with TV and radio broadcasting on various tourism aspects.

Neil Grieve - Warehouse Manager

HI, my duties include overseeing the day to day running of our warehouse, and the careful picking, packing, checking and handling of all of your orders and requirements, and ultimately ensuring that these are dealt with in an efficient and timely manner. I am also responsible for the setting up of our Trade and Retail stands at Exhibits and Shows, around the country and abroad.(Neil makes up all the display stands, and house signs - and has a good eye for detail)I am also the Warehouse First-Aider.

Adrian Coldicott

Kenton Owen - Meeter & Greeter

Adam Coles - Ground Maintenance and Landscaping

My responsibilities are keeping the grounds and sculpture park in beautiful order. With over 20 acres of manicured lawns and gardens and being Shropshire’s premier sculpture park, the importance of high presentation is of the utmost priority..

William Mervyn Jones

I look after all the daily production runs and ensuring quality is maintained.This normally includes inspection, organising remedial works etc.My expertise is very broad and very able to tackle most projects comfortably.

Wayne Sadler - Garrick Works supervisor

I look after the supervision of Garrick works, and all of the day to day tasks and activities. The entire site is my sole responsibility, ultimately I ensure the smooth running of it. This includes maintenance and security.I have worked for the company for the last 3 years and have previously been a sub-contractor for the last 10 years.

Tracy Knowles - Website Development and Quality Control

Hi, I am responsible for checking the quality of our goods and ensuring they are described correctly and thoroughly on the Website.

I work constantly on website text and end-user information.

Vanessa Marshall - Export Manager

Hello. I’m responsible for developing export sales to France and Spain. If you are an export customer and would like any information about our product range please call me on + 44 (0)1691 610952 or by email to sales@blackcountrymetalworks.co.uk

French & Spanish- Responsable ExportBonjour. Je suis responsable export pour la France et l’Espagne. Si vous souhaitez plus d’informations sur notre gamme merci de me contacter au +44 (0) 1691 610952 ou par mail a sales@blackcountrymetalworks.co.uk- Responsable de ExportaciónHola. Soy responsable de exportación a España y Francia. Si necesitan alguna información sobre nuestra gama pueden llamarme al + 44 (0) 1691 610952 o por mail a sales@blackcountrymetalworks.co.uk

Clive Knowles - Chairman & Founder

 


Our interests in running this business are of course to ensure our customers are cared for, that they would always wish to return, and that together we gain a mutual benefit in the long-term.

However, we have little or no interest in following the more corporate route of chasing sales or increasing profitability at any cost.

We always prefer to operate within a more conscious based ethos. This means, we effectively make decisions, based on the good of all involved, our customer, our community, our nation and all of the staff and artisans working here.

It may sound a little reminiscent of the kibbutz concept, but we know, that by taking a very proactive stance on all the elements in running our business, that we can achieve and enrich many goals simultaneously benefiting so many more than just ourselves.


What am I most proud of:

In recent years we've achieved such a lot - 

  • We've been recognised with an International Peace Award for our efforts on the national blight surrounding knife crime.
  • We've received several commendations from police forces for our support.
  • We've become the home of several national museums/societies and collections.
  • We've exceeded 100,000 members, now one of the biggest private members destinations in the country.

and last but most importantly: 
We have managed to run what is a 5-star destination, that remains free to enter, which is unique in the region. 

Email: clivek@britishironworkcentre.co.uk

I have listed below some impartial words of advice, which I would ask all our customers to consider when shopping on the Internet.

When shopping on the internet, always check that the company has -

  • Landline telephone numbers, not mobile numbers!
  • Has a VAT registration number
  • Offers full address details
  • Offers director or staff details
  • Offers a trading history 
  • Most Importantly, offers a Secured payment gateway