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Concrete Based Neon – Heart Hand

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£62.99 was £77.99
Product Code BIUKLOC008
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Includes free attraction entry!
About the Concrete Based Neon – Heart Hand

This inspiring neon light depicts a hand after a click of the fingers which has produced a bright red heart to appear. Hand-made and set into a rustic looking concrete box, this eye-catching neon light would look great as a focal piece on shelf or side-table. 

All our glass neon’s do not produce excess heat and have a low power consumption at only 12 – 24W. They are also fully tested and approved to meet all required safety standards. The unit is supplied with a 12V DC power supply with a UK and EU adaptor plug included.

Dimensions (approx) Height: 270mm (10.6") Width: 340mm (13.4") Depth: 90mm (3.5")
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Delivery & Returns

Our most frequently asked returns questions are answered here:

CHECKING GOODS

For small deliveries which arrive with couriers, the customer agrees to open all boxes and thoroughly check the goods for damage or faults. If any fault is visible, the customer must notify BCMW within 48 hours of delivery.  If the British Ironwork Centre is not notified to damage within 48 hours, the British Ironwork Centre is not able to claim to either the manufacturer or the courier.

For larger deliveries, including pallets, you agree to check the goods for damage or fault, before signing the courier drivers delivery note. If you sign for the goods, even with the word ‘unchecked’ or similar, you, the customer are accepting that the goods have arrived in a good condition and any future claims for damages will not be considered.  If the courier driver refuses to wait while you check the goods, you must refuse to accept delivery and email our team at info@britishironworkcentre.co.uk with the details as soon as possible.

If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked before signing. You therefore accept full responsibility for loss or damage if they sign on your behalf and fail to check goods. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting the goods and signing without checking goods for damage.

DELIVERY

Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. At this time, it is up to you, the consignee, to collect the parcel within 7 days. After 7 days, the parcel will be returned to the British Ironwork Centre whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. We accept no responsibility for DPD courier services.

For all other courier services and providers, in the event that you are not available to take delivery, your item(s) may be left with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.

You agree that proof of delivery will constitute one of the following:

A recipient signature if the item is delivered to your address
A recipient signature if the item is delivered to a neighbouring address
A photograph showing the item left on your property
A drop card stating the item has been left with a neighbour or on your property
If you wish to dispute the delivery of your item(s), you must make your complaint in writing either by email to info@britishironworkcentre.co.uk or by post to the following address:

Customer Service Manager, British Ironwork Centre, Whitehall, Aston, Oswestry, Shropshire, SY11 4JH

Please include the following with your complaint:

Your name, telephone number, and email address
The consignee name and delivery address is given when you placed the order
Your order or invoice number (if known)
A brief description of the reason for the disputed delivery
A signed declaration from the person to whom the parcel was addressed stating that they have not received the item(s)

FREE DELIVERY

Items with free delivery are marked with our free delivery banner. Items ordered with free delivery will be dispatched within 7-10 working days providing they are in stock, however, at the busiest times of year (i.e. Covid Lockdown, Christmas), this may take longer due to circumstances beyond our control. We will endeavour to contact or inform you whenever any items fall outside this 7-10 working day range. Free delivery is only applicable to orders being sent to mainland UK addresses excluding Ireland, Highlands and Islands. If an order is placed outside UK Mainland, additional delivery payment may be required. The courier services operate Monday to Friday.

In the event that you are not available to take delivery, some courier services and providers may leave your item(s) with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.

Products with a Made to Order lead time will be dispatched soon as the product is ready. Lighting products may require a lead time to produce and will also be sent on a next day service where available as soon as the product is ready. All items on the order will be dispatched together, once the last item has been completed in production.

In some cases, if an order contains multiple items, this could override the free delivery or free next day delivery option depending on the weight and size of the overall order.

FREE NEXT DAY & NEXT DAY DELIVERY

Items with free next day delivery are marked with our ‘next day delivery banner’. Orders must be received before 3pm. Orders that are placed after 3pm on a Friday will be dispatched the next working day, Monday. Orders that are placed on a weekend will not qualify for free next day delivery. Please note: the British Ironwork Centre do not operate on weekends, bank holidays or seasonal holidays and the courier services operate Monday to Friday. Next day delivery is only available to mainland UK addresses (this does not include the Scottish Highland’s or Island’s, Ireland, Scilly Isle’s, Channel Island’s or the Isle Of Man). If an order is placed containing these places you may be contacted for extra delivery payment, see below – UK Areas needing additional postage and custom quotes.

We will make every effort to ensure that your item is dispatched and delivered the next day. This will happen 99.9% of the time. Occasionally due to circumstances outside of our control i.e. raw material supplies, labour, courier breakdown etc. The next day delivery may not occur. We cannot take responsibility where this is not been achieved but will make every effort to ensure your item reaches you as quickly as possible. Delays arising with couriers or Royal Mail are outside of our control and are completely unavoidable.

In the event that you are not available to take delivery, some courier services and providers may leave your item(s) with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.

Products with a Made to Order lead time will be dispatched on a next day delivery service as soon as the product is ready. Lighting products may require a lead time to produce and will also be sent on a next day service where available as soon as the product is ready. All items on the order will be dispatched together, once the last item has been completed in production.

In some cases, if there are multiple items on the order, this could override both the free next day delivery and free delivery option, depending on the weight and size of the overall order.

CHRISTMAS DELIVERY

We will endeavour to dispatch all goods ordered before our annual Christmas shut down (23rd December 2023 to 4th January 2024). For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.

For all regular orders placed after Monday 18th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year.

We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available.

All orders received after the 23rd of December will be processed after the 4th January 2024, including those with Free Next Day Delivery.

All items ordered from the 1 December 2023 to the 10 January 2024, will be eligible for our extended returns policy of 28 days. Any items purchased outside of this date bracket, which are wished to be returned, will come under our standard returns policy of 14 days.

If you have changed your mind about the product you have received and wish to return it, you have 14 days for a full refund of the product cost. To return your item, follow these easy steps:

Email us at: info@britishironworkcentre.co.uk

Include your full order number and delivery postcode

Let us know which item you are returning, either by the SKU code or product name and the reason why

The items being returned, should be in a perfect, resaleable condition and well packaged, in either the original or likewise packaging and addressed to:

Returns Department
British Ironwork Centre
Whitehall
Aston
Oswestry
SY11 4JH

Return to us using the courier service of your choice, ensuring the order number is clearly visible on the packaging. Make sure to ask for and retain your receipt as proof of return, BCMW cannot be held responsible for any items that may be damaged or go missing in transit.

Returns may take a little while to be processed from the date they return at our goods in. As soon as it has been processed you will receive an email to confirm.

Your refund will be provided approx. 10 working days after this return has been processed.

If you return your item without contacting us beforehand, you may incur a £20.00 administration fee to cover the extra work involved in processing your return.

Depending on the size and nature of your item, you may incur a 25% restocking fee which will be deducted from the purchase price of the item before being refunded back to you. At their discretion, BCMW shall make reimbursement of the whole or part of the purchase price.

If avoidable damage occurs to return items through poor packaging, lack of packaging or if a product has been used, then BCMW has the right to reduce the refundable value amount. This will depend on circumstances, the damaged occurred and if the item can be repaired.


Christmas Returns

All items ordered from the 1 December 2023 to the 10 January 2024, will be eligible for our extended returns policy of 28 days. Any items purchased outside of this date bracket, which are wished to be returned, will come under our standard returns policy of 14 days.

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The Giants of Recycling

The British Ironworks Centre is home to the largest collection of decorative metalwork in the UK. We have always strived to create amazing and controversial art using scrap metals, recycled materials and even plastic. Some of these items have included weapons, old car parts, obsolete hospital equipment, sports equipment, and even the humble toothbrush! We use the finished art works to convey and promote important messages of anti-violence with the need to reuse, recycle,  and address ‘over-consumption’. We are the creators of the renowned and iconic ‘Knife-Angel’, the much loved ‘Spoon Gorilla’ and the ‘Manchester Bee’; created in the wake of the terrorist bombing in Manchester which saw many innocents lose their lives . We are huge advocates of education in schools; teaching early the importance of caring for the planet. We use our sculpture park to show the effects of climate change and habitat erosion, and we use projects and competitions to encourage hands-on participation in exciting ways. We believe that ‘investment now’ holds the key to a brighter, safer and more attainable future for all.

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